Assistant Executive Housekeeper (Hourly)

Home - Treasure Island•Las Vegas, NV

10d•Onsite

About The Position

The Assistant Executive Housekeeper will supervise housekeeping employees to ensure they adhere to and enforce company and housekeeping policies. This role involves maintaining records of repairs, lost and found items, and the quality of work completed by employees. The Assistant Executive Housekeeper will inspect rooms to ensure they meet property standards, and ensure guest room attendants (GRA) conform to health laws and standards. This position works closely with the Front Desk to ensure guests receive clean rooms in a timely manner, and with Engineering to ensure all maintenance concerns are handled appropriately. Additionally, the role involves working with scheduling to ensure proper staffing, managing assigned operational functions, and overseeing the delivery of guest service consistent with the Company’s core service standards and brand attributes. The Assistant Executive Housekeeper will provide input on new products, services, technology, and processes, and manage human resources responsibilities including fostering teamwork, providing performance feedback, and ensuring quality hiring and training. This role also coordinates turn-down services and special requests, controls expenses, and instructs employees on cleaning products in accordance with OSHA chemical Right to Know standards.

Requirements

Excellent customer service skills required.
Must have a professional appearance and demeanor.
High school diploma required.

Nice To Haves

At least two years housekeeping supervisory experience preferred.
Previous experience with Collective Bargaining Agreements preferred.
Previous experience supervising at least 25 employees preferred.
Knowledge of cleaning procedures and OSHA regulations preferred.
Bachelors preferred.
Bilingual (Spanish) preferred.

Responsibilities

Supervise housekeeping employees to ensure they adhere to and enforce company and housekeeping policies.
Maintain records including repairs needed, lost and found items, and quality of work completed by employees.
Inspect rooms to ensure they are up to property standards.
Ensure guest room attendants (GRA) are conforming to the health laws and standards set by the property.
Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner.
Work with Engineering to ensure all maintenance concerns are handled appropriately.
Work with scheduling to ensure proper staffing.
Manage assigned operational functions consistent with the strategic plan and vision for the department, division and property.
Manage the delivery and measurement of guest service consistent with the Company’s core service standards and brand attributes.
Provide input into research, development, evaluation, and implementation of new products, services, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs.
Manage human resources responsibilities including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company’s diversity commitment; adherence compliance with company policies, legal requirements and collective bargaining agreements.
Coordinate turn-down services and other special requests made by VIP Services and VIP guests.
Control expenses by voluntary staff reductions when necessary.
Instruct employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
Perform all duties as deemed necessary for the success of the department.