Assistant Executive Housekeeper

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

26d•Onsite

About The Position

Under the direction of the Executive Housekeeper, the incumbent is responsible for managing work activities of shift managers and cleaning personnel to ensure a clean, sanitary, and attractive casino environment of the Public Space Department.

Requirements

High School diploma or equivalent required
three (3) years of experience in a managerial capacity overseeing a large number of public space/environmental services staff
Must have a minimum of three (3) years of experience in Casino housekeeping.
Ability to work flexible schedules, including nights, weekends, and holidays as required.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Assigns team member duties and inspects work for conformance to standards of cleanliness.
Controls supply and equipment use.
Investigates complaints regarding cleaning and takes corrective action.
Inspects all public areas and offices to determine need for repairs or replacement of furniture or equipment, and makes recommendations to administration.
Conducts orientation of new team members and on-going in-service training of staff to explain company policies, work procedures, use and maintenance of supplies and equipment, and guest service skills.
Attends training seminars to enhance management and supervisory skills, cleaning techniques and procedures, and enhance productivity.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
Perform other duties as assigned.