Assistant Executive Director

Solista Carson City by Cogir•Carson City, NV

13h

About The Position

The Assistant Executive Director (AED) supports the Executive Director in planning, implementing, and evaluating operations and managing the community’s day-to-day operations. The role includes P&L responsibility and serving as the community’s HR point of contact. The AED helps oversee staff, resident services, facilities, compliance, dining, housekeeping, retention, and sales activities, while promoting resident satisfaction and a safe, supportive living and working environment.

Requirements

Bachelor’s degree in business, human services, gerontology, or a related field.
At least five years of experience in retirement housing, hospitality, or healthcare management in a leadership role, preferably in a business office, operations, or HR capacity.
Successful history of building sales and meeting financial goals.
Keen attention to detail, effective time-management skills, initiative, and problem-solving skills.
Excellent communication skills and ability to motivate.
Positive team-player mentality and passion for serving seniors.
Capacity to participate in an on-call and weekend rotation.
Valid driver’s license.

Nice To Haves

Knowledge of computer systems, including CRM, ATS, and HRIS, and computer applications.

Responsibilities

Assist with community operations and act as a point of contact for staff, residents, prospects, community organizations, government agencies, and the public.
Oversee front desk staff, including training, supervision, and staff development.
Support recruitment across departments and foster a high-functioning team environment and retention of quality personnel.
Assist in providing leadership for staff and residents and proactively solve problems and issues.
Assist in maintaining buildings, grounds, and property by overseeing preventative maintenance systems and programs and conducting frequent inspections.
Help foster staff creativity to deliver high-quality resident services economically.
Maintain resident satisfaction through consistently delivering high-quality services.
Ensure resident records and charting are current and up to date.
Maintain positive working relationships with residents, residents’ family members, employees, and the business community.
Comply with local, state, and federal regulations and focus on creating a safe working and living environment.
Understand community care regulations and support the resident care program.
Execute the renewal-retention program for existing residents.
Participate in in-house sales activities, including prospective resident tours and special events.
Serve as the second property contact for Cogir Senior Living corporate staff and maintain positive relationships.
Assist with maintaining departmental policies, procedures, and licenses in accordance with company and government requirements.
Manage dining servers, guide daily meal service, and deliver high-quality service.
Maintain the housekeeping department and support staff and duties when necessary.