Assistant Executive Director

Heritage Senior Living•Elm Grove, WI

1d•Onsite

About The Position

Heritage Senior Living is seeking an organized, compassionate, and motivated Assistant Executive Director to support leadership of the day-to-day operations at its Elm Grove community. Reporting to the Executive Director, this role works with clinical, life enrichment, culinary, housekeeping, marketing, and other departments to provide a positive experience for residents, families, employees, and visitors. The Assistant Executive Director helps maintain a safe, organized, welcoming community and may provide leadership when the Executive Director is unavailable or as assigned. This hands-on leadership role spans employee development, resident and family experience, regulatory compliance, marketing, and administrative and financial operations. It is suited to a senior living professional seeking broader operational experience and continued growth toward future Executive Director opportunities. The position requires a flexible schedule based on community needs, including evenings, weekends, holidays, and additional hours when necessary. Physical requirements include extended periods of sitting, standing, and walking; bending, reaching, stooping, kneeling, pushing, and pulling; and lifting, carrying, or moving items weighing up to 50 pounds.

Requirements

1–3 years of experience in assisted living, memory care, senior living, or a related healthcare setting preferred.
A combination of relevant education and experience will be considered.
Working knowledge of dementia and memory-care services.
Knowledge of, or ability to develop knowledge of, Wisconsin regulations applicable to CBRFs and RCACs.
Previous experience hiring, training, coaching, and managing employee performance.
Strong leadership, organizational, and time-management skills.
Strong customer-service orientation and excellent written and verbal communication skills.
Strong computer skills, including Microsoft Office and Outlook.
Sound judgment and demonstrated problem-solving and decision-making abilities.
Ability to manage conflict and resolve complex problems professionally.
Ability to manage multiple priorities, maintain attention to detail, and work independently while collaborating effectively with a leadership team.
Ability and willingness to maintain a leadership presence during evenings, weekends, and holidays as community needs require, and to work additional hours when necessary.
Ability to communicate effectively with residents, families, employees, prospective residents, healthcare partners, and community leadership.
Ability to read, interpret, prepare, and maintain reports, schedules, regulatory information, employee documentation, resident information, and other business records.
Ability to regularly use computers, telephones, and standard office technology.
Ability to sit, stand, and walk throughout the community for extended periods; bend, reach, stoop, kneel, push, and pull; and lift, carry, or move items weighing up to 50 pounds.
Ability to meet applicable pre-employment, training, certification, and regulatory requirements.

Nice To Haves

A degree in healthcare administration, business management, healthcare management, or a related field is a plus.
Senior living or assisted living experience and readiness for broader leadership responsibility.
Interest in continued growth in senior living operations and future Executive Director leadership opportunities.

Responsibilities

Partner with the Executive Director in the overall day-to-day operation of the community and coordinate operations across departments.
Serve as a visible, approachable leader; identify operational concerns, develop practical solutions, and help maintain a safe, organized, welcoming community.
Provide leadership and operational support when the Executive Director is unavailable or as assigned, and help ensure policies, procedures, and operational standards are followed.
Participate in recruiting, interviewing, hiring, onboarding, training, supervising, and developing employees, including caregivers/CNAs, housekeepers, and other assigned team members.
Help develop employee schedules based on resident and operational needs; coach employees, provide feedback and direction, assist with performance management and corrective action, and coordinate appraisals as assigned.
Conduct or participate in staff meetings, in-service education, and new-hire orientation; promote accountability, teamwork, communication, and a positive workplace culture; help ensure appropriate staffing levels.
Build positive relationships with residents and families, respond to questions and concerns, visit residents throughout the community, and promote dignity, independence, choice, and quality of life.
Meet with prospective residents and families, help assess whether community services can meet their needs, and ensure required resident information and documentation are completed before move-in.
Partner with the Director of Nursing and Executive Director on systems supporting resident care, wellness, and life enrichment; maintain awareness of healthcare resources that may support residents.
Assist with regulatory compliance for applicable Independent Living, RCAC, and CBRF operations; maintain organized records for inspections, certifications, licensing, renewals, and surveys.
Assist with workplace safety and compliance, including OSHA, workers’ compensation, and applicable safety documentation; notify appropriate leadership when regulatory or inspecting organizations arrive.
Help prepare for inspections, surveys, and regulatory reviews, identify compliance concerns, and ensure appropriate follow-up.
Support sales and marketing efforts by responding to inquiries, conducting or assisting with tours, following up with prospective residents and families, and participating in community outreach and relationship-building.
Assist with employee payroll processing, monitor spending against established budgets, support purchase orders and purchasing, maintain administrative documentation, and provide reporting and other administrative support as assigned.
Help establish and reinforce customer-service expectations; model compassionate, professional, responsive interactions and promote clean, organized, welcoming common areas and a positive dining atmosphere.
Maintain regular and reliable attendance and meet applicable pre-employment, training, certification, and regulatory requirements.