Assistant Executive Director/ Hospitality Services Director

Kisco Senior Living•South Jordan, UT

4d•Onsite

About The Position

The Assistant Executive Director/ Hospitality Services Director at Sagewood at Daybreak is responsible for driving resident satisfaction, associate engagement, financial and process management, strategic planning and implementation in coordination with the Executive Director. The schedule for this position is Tuesday-Saturday.

Requirements

Bachelor’s degree
Minimum of 3-5 years’ management experience over a team of associates in health care, senior living or related field
Proven track record leading results driven teams with an emphasis on financial and operational performance, customer and associate engagement
Must be open to relocate in up to 2 of Kisco’s other cluster markets: Raleigh, Northern California, Southern California, Maryland/DC

Nice To Haves

Experience working with seniors highly desirable
Master’s degree a plus

Responsibilities

Support the Executive Director to meet and exceed community goals including Resident Loyalty, Associate Engagement and financial performance targets
Supervise Resident Relations department and additional departments as assigned
Hire, train, manage and retain highly effective associates
Identify and develop talent for future succession opportunities
Support community business planning and forecasting
Manage operations based on occupancy and financial targets
Lead community projects, committees, and continuous improvements
Manage and improve resident and family satisfaction and loyalty
Drive adoption of Kisco’s software systems, resources and tools
Responsible to identify, benchmark and leverage best practices in the industry
Understand and support the community sales process
Perform other related duties as required