Assistant Executive Director/ Hospitality Services Director

Kisco Senior Living•South Jordan, UT

3d•Onsite

About The Position

The Assistant Executive Director/ Hospitality Services Director at Sagewood at Daybreak is responsible for driving resident satisfaction, associate engagement, financial and process management, strategic planning and implementation in coordination with the Executive Director. This role supports the Executive Director to meet and exceed community goals, supervises departments, hires and trains associates, manages operations based on occupancy and financial targets, and leads community projects. The position also focuses on improving resident and family satisfaction, driving adoption of Kisco’s software systems, and performing other related duties as required.

Requirements

Bachelor’s degree
Minimum of 3-5 years’ management experience over a team of associates in health care, senior living or related field
Proven track record leading results driven teams with an emphasis on financial and operational performance, customer and associate engagement
Experience working with seniors highly desirable

Nice To Haves

Master’s degree a plus
Must be open to relocate in up to 2 of Kisco’s other cluster markets: Raleigh, Northern California, Southern California, Maryland/DC

Responsibilities

Support the Executive Director to meet and exceed community goals including Resident Loyalty, Associate Engagement and financial performance targets
Supervise Resident Relations department and additional departments as assigned
Hire, train, manage and retain highly effective associates
Identify and develop talent for future succession opportunities
Support community business planning and forecasting
Manage operations based on occupancy and financial targets
Lead community projects, committees, and continuous improvements
Manage and improve resident and family satisfaction and loyalty
Drive adoption of Kisco’s software systems, resources and tools
Identify, benchmark and leverage best practices in the industry
Understand and support the community sales process
Perform other related duties as required