Assistant Event Services Manager | Full-Time | Moody Center

Oak View Group•Austin, TX

11h•Onsite

About The Position

The Assistant Event Services Manager reports directly to the Senior Director of Event Services. The Assistant Event Services Manager is responsible for assisting with the planning and execution of Moody Center events, including basketball games, concerts, and family shows. This role pays an annual salary of $50,000-$60,000.

Requirements

2-3 years’ experience in large sports and/or music entertainment management and/or production.
Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays.
Ability to lift heavy objects as needed.

Nice To Haves

Bachelor’s degree from an accredited college or university in public assembly facility management, hospitality management, business administration, or a related field is preferred. Relevant education and experience may be substituted as appropriate.
Event experience with large-scale events in a stadium or concert setting of a similar size (15,000 seats) is highly desirable.
Extremely organized and detail-oriented, resourceful, a quick learner, and able to handle multiple projects simultaneously.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Excellent customer service skills.

Responsibilities

Take ownership of assigned events in the facility, inclusive of scheduling staff, working with tour personnel, and briefing relevant stakeholders.
Liaison with the security vendor management team to ensure operations are carried out professionally.
Manage scheduling of all part-time staff requested per event through various scheduling platforms.
Effectively lead, direct, and work alongside part-time staff with the goal of creating exceptional experiences at Moody Center events.
Assist with creating and leading events for part-time staff recognition and providing continuous opportunities for staff to remain engaged and part of the team.
Coordinate staff check-ins, call-offs, event briefings, and post-event meetings with Guest Services and Security Management.
Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
Assist with managing Guest Services activities (Lost and Found, Tots tag-a-long program).
Ensure oversight of all incident reports during events and accurate information is being documented.
Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff.
Work with event managers to ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed.
Assist with managing and advancing both large-scale events and ancillary events, including concerts, sports events, VIP receptions, and special events.
Communicate and disseminate event-related information to appropriate departments, vendors, and others to ensure necessary levels of staffing coverage and overall event understanding.
Develop and maintain effective working relationships with clients, partners, and all stakeholders.
Empower staff to take opportunities to create memorable experiences and/or resolve guest concerns timely, effectively, and with great service.
Resolve problems in a timely manner; analyze and gather information and identify alternative solutions quickly and effectively.
Effectively manage internal security technology programs, including Genetec and ISS 24/7.