Assistant Event Operations Manager

Marriott • Kingsport, TN

10h • $26 - $30 • Onsite

About The Position

This role involves managing and coordinating event operations, particularly for banquets and event services. The Assistant Event Operations Manager ensures that event spaces are set up correctly, leads shifts, and actively participates in servicing events. They are responsible for maintaining brand standards, managing departmental inventories, ordering supplies, and scheduling staff to meet business demands and service standards. This position also plays a key role in providing exceptional customer service, handling guest issues, and supporting human resource activities such as training and performance appraisals. The goal is to consistently improve guest and employee satisfaction while maximizing financial performance.

Requirements

• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• OR If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

Nice To Haves

• Experience running a shift
• Scheduling
• Performance Manage PAF's
• Problem Solving
• Running Day-to-Day Operation
• Hospitality Skills

Responsibilities

• Communicates service needs to chefs and stewards.
• Totals charges for group functions and prepares checks for payment.
• Verifies banquet rooms, restaurants, and coffee breaks are ready for service.
• Verifies proper centerpieces are displayed on every table.
• Inspects the cleanliness and presentation of all china, glass, and silver prior to use.
• Checks in with guests to verify satisfaction.
• Sets tables according to event type and service standards.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintains cleanliness of work areas.
• Supports compliance with brand standards and legal obligations.
• Supports and leads shift teams to provide consistent, high-quality service.
• Coordinates and leads daily stand-up meetings, pre-shift meetings, and pre and post-meal briefings.
• Communicates performance expectations and trains staff in processes.
• Assists more senior managers in completion of financial and administrative duties.
• Strives to continually improve guest/event and employee satisfaction and maximize financial performance.
• Verifies meeting and event rooms/space are set according to event documentation and customer requirements.
• Leads shifts and actively participates in the servicing of events.
• Adheres to and reinforces all standards, policies, and procedures.
• Assists in maintaining the inventory of function room amenities and other controllable supplies.
• Attends and participates in all pertinent meetings.
• Attends pre-event/pre-convention meetings as needed.
• Communicates critical information to the Banquet, Event Services and Event Technology teams.
• Conducts room function inspections prior to each event.
• Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance log for Banquet, Event Service and Event Technology employees.
• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Orders supplies for the department.
• Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
• Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Practices and executes brand specific meeting services program per Brand Standard.
• Assists with the Event Technology/Audio Visual team when necessary.
• Works with Event Planning team to verify flawless delivery of events.
• Verifies knowledge and understanding of OSHA regulations are up to date.
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals.
• Participates in the development and implementation of corrective action plans.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from manager as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets and greets guests.
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.
• Supports training when appropriate.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Schedules employees to ensure shift coverage and meet business demands and productivity goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED