Assistant E-Commerce Supervisor
About The Position
At NetCost Market, fresh produce, value for money, and a positive shopping experience form the foundation of the company’s work in serving the community. The Assistant E-Commerce Supervisor helps oversee daily e-commerce department operations and supports the E-Commerce Supervisor. The role includes training and developing pickers, analyzing training needs, preparing training materials and activities, motivating picker teams, helping meet daily performance goals, creating store business strategies, and developing staff schedules. The position also involves inventory control, customer and vendor communications, reporting, inspections, and maintaining safety and security practices.
Requirements
- Strong written and verbal communication and presentation skills.
- Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives.
- Ability to analyze customer-related data and draw conclusions leading to improvement recommendations.
- Ability to lift up to 25 pounds.
- Strong organizational skills and ability to multitask in a dynamic, fast-paced environment with shifting priorities.
Responsibilities
- Assist the E-Commerce Supervisor with various duties.
- Assist in overseeing and supervising the direct labor force, and coach employees as necessary.
- Assist pickers with meeting daily performance goals.
- Conduct physical inventory and cycle count activities.
- Collaborate with sales peers, design teams, and management to ensure the store offers the best assortment to customers.
- Manage customer and vendor communications and problems via email and phone.
- Generate, maintain, and manage reports.
- Perform general inspections as required.
- Comply with company inventory control and security procedures and ensure others comply.
- Maintain security and good warehousing inventory practices.
- Follow facility and customer-account safety protocols and comply with government and company safety rules.
- Be responsible for employee safety in the assigned area.
- Promptly report worker safety violations, safety noncompliance involving facilities and equipment, and other safety issues to management.
- Train new personnel and maintain a high standard of work processes.
- Contribute to team efforts by accomplishing related results as needed.
- Perform other duties as assigned by the E-Commerce Operations Manager and E-Commerce Supervisor.
- Design and administer training, development, and succession-planning programs for pickers.
- Analyze training needs and develop training materials, communications, and activities to meet store requirements.
- Oversee daily e-commerce department operations to support smooth and effective performance.
- Motivate picker teams, create business strategies for the store, train new staff, and develop staff schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
