Assistant District Operations Director

FirstKey Homes•Orlando, FL

1d•Onsite

About The Position

The Assistant District Operations Director will support the District Operations Director in overseeing the district portfolio. Responsibilities include monitoring, evaluating, and communicating about ongoing operational activities. This role is focused on ensuring a positive experience for residents within the portfolio. Key duties involve assisting with rent collection, addressing resident inquiries and escalations, and resolving service issues. Foster strong relationships with residents by promoting positive interactions, conducting outreach, and addressing any issues that arise. Oversee financial reporting and performance metrics for the market. Assist in managing revenue by achieving financial goals related to service, collections, and resident retention. Inspire and engage others through effective leadership to build strong, collaborative, and productive team strategies. Ensure that team members adhere to company policies and procedures. Accountable for driving team engagement through effective onboarding, training, and development. Ensure compliance with all municipal, local, and state requirements, including regulations for the Housing Choice Voucher Program. Maintain an active real estate license and adhere to company real estate license requirements.

Requirements

5+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience
3+ years proven management experience leading teams
Valid Driver’s License
Intermediate Technology expertise (Microsoft Office Suite)
Ability to obtain Real Estate License within 90 days of hire date
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
Negotiation — Bringing others together and trying to reconcile differences
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Time Management — Managing one's own time and the time of others
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures
Speaking — Talking to others to convey information effectively
Writing — Communicating effectively in writing as appropriate for the needs of the audience

Nice To Haves

Experience working in a fast pace, high-growth company
Degree in Business
General knowledge of budgeting and financial analysis
An active real estate license in the applicable state of practice is required
Yardi software expertise
Strong Customer Service acumen & Conflict Management Experience
Above average ability to communicate with others, both verbally and in writing
Strong sense of urgency and ability to meet deadlines
Experience working in a cross-functional group, project management, and/or process improvement
Strong Leadership skill set with high focuses on team moral and unity

Responsibilities

Support the District Operations Director in overseeing the district portfolio
Monitor, evaluate, and communicate about ongoing operational activities
Ensure a positive experience for residents within the portfolio
Assist with rent collection
Address resident inquiries and escalations
Resolve service issues
Foster strong relationships with residents by promoting positive interactions, conducting outreach, and addressing any issues that arise
Oversee financial reporting and performance metrics for the market
Assist in managing revenue by achieving financial goals related to service, collections, and resident retention
Inspire and engage others through effective leadership to build strong, collaborative, and productive team strategies
Ensure that team members adhere to company policies and procedures
Drive team engagement through effective onboarding, training, and development
Ensure compliance with all municipal, local, and state requirements, including regulations for the Housing Choice Voucher Program
Maintain an active real estate license and adhere to company real estate license requirements