Assistant District Operations Director

First Key Homes • Indianapolis, IN

5d • Hybrid

About The Position

The Assistant District Operations Director will support the District Operations Director in overseeing the district portfolio. Responsibilities include monitoring, evaluating, and communicating about ongoing operational activities. This role is focused on ensuring a positive experience for residents within the portfolio. Key duties involve assisting with rent collection, addressing resident inquiries and escalations, and resolving service issues.

Requirements

• 5+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience
• 3+ years proven management experience leading teams
• Valid Driver’s License
• Intermediate Technology expertise (Microsoft Office Suite)
• Ability to obtain Real Estate License within 90 days of hire date
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads
• Judgment and Decision Making
• Negotiation
• Critical Thinking
• Monitoring
• Time Management
• Management of Personnel Resources
• Management of Financial Resources
• Speaking
• Writing

Nice To Haves

• Experience working in a fast pace, high-growth company
• Degree in Business
• General knowledge of budgeting and financial analysis
• An active real estate license in the applicable state of practice is required
• Yardi software expertise
• Strong Customer Service acumen & Conflict Management Experience
• Above average ability to communicate with others, both verbally and in writing
• Strong sense of urgency and ability to meet deadlines
• Experience working in a cross-functional group, project management, and/or process improvement
• Strong Leadership skill set with high focuses on team moral and unity

Responsibilities

• Foster strong relationships with residents by promoting positive interactions, conducting outreach, and addressing any issues that arise.
• Oversee financial reporting and performance metrics for the market.
• Assist in managing revenue by achieving financial goals related to service, collections, and resident retention.
• Inspire and engage others through effective leadership to build strong, collaborative, and productive team strategies.
• Ensure that team members adhere to company policies and procedures.
• Accountable for driving team engagement through effective onboarding, training, and development.
• Ensure compliance with all municipal, local, and state requirements, including regulations for the Housing Choice Voucher Program.
• Maintain an active real estate license and adhere to company real estate license requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed