Assistant District Manager - Southwest District

Quality Moments Behavioral Health•Cincinnati, OH

About The Position

The Assistant District Manager (ADM) is the District Manager’s second-in-command and provides operational, administrative, supervisory, and client care management support throughout the assigned district. The role combines district operations and client care coordination to support quality behavioral health services, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency. The ADM supports the District Manager across district operations, carries out assigned responsibilities, manages delegated functions, and assists with operational needs. The position requires leadership, initiative, flexibility, and independent decision-making within delegated authority. Responsibilities may vary by district according to staffing, facility needs, organizational priorities, and direction from the District Manager. The ADM supports daily district operations and leadership, manages delegated facilities, employees, projects, and functions, and may represent the District Manager or provide operational leadership in their absence. The role includes regular facility visits, relationship-building with facility personnel, addressing service and operational concerns, assisting with onboarding and service expansion, and completing facility documentation and reports. The ADM supervises and develops assigned employees, supports onboarding and training, monitors performance and compliance, and coordinates staffing solutions and performance improvement with Human Resources and the District Manager. The ADM also supports person-centered behavioral health service delivery and client care coordination, may provide direct services within their qualifications and authorized scope of practice, and works alongside employees to model appropriate interventions and agency standards. The position provides operational and training support and does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills, with the ability to manage multiple priorities.
Comfort with EHR systems, digital learning tools, and modern training methods, and commitment to ongoing professional development.
Valid driver’s license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.
Ability to provide direct client care only within the employee’s qualifications, training, and authorized scope of practice.

Nice To Haves

Supervisory or coaching experience is strongly preferred.

Responsibilities

Serve as the District Manager’s second-in-command and assist with daily operations and district leadership.
Support operational, administrative, staffing, and facility management responsibilities.
Assume responsibility for delegated facilities, employees, projects, and operational functions, and resolve routine issues within established authority.
Represent the District Manager in meetings, facility visits, and operational matters when requested, and provide operational leadership during the District Manager’s absence within delegated authority.
Assist with district goals, operational improvements, and organizational initiatives, and communicate staffing, productivity, compliance, and operational concerns to the District Manager.
Conduct directed visits to assigned facilities and build relationships with facility administrators, nursing directors, social workers, admissions, activities departments, and other personnel.
Address facility concerns and service needs, assist with facility onboarding, staffing implementation, and service expansion, and complete visit documentation and monthly facility reports.
Promote facility satisfaction, employee morale, and strong professional relationships.
Supervise, coach, and mentor assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
Monitor employee professionalism, attendance, productivity, documentation, and compliance with organizational expectations, including supporting the established 80% productivity standard for applicable full-time employees.
Assist with employee onboarding, training, scheduling, and performance improvement; identify staffing concerns and coordinate solutions.
Address routine employee concerns, document performance issues, and collaborate with Human Resources and the District Manager on corrective actions and employee development.
Provide direct, person-centered behavioral health services as needed within qualifications, training, and authorized scope of practice.
Support high-quality, person-centered behavioral health services that promote client well-being, independence, recovery, and individualized treatment goals.
Oversee assigned client care coordination to support timely access to services, continuity of care, and communication among clients, families, guardians, healthcare providers, and facility staff.
Work alongside employees providing client care, offering guidance, modeling therapeutic interventions, assisting with client engagement, and reinforcing agency standards and best practices.
Assist with intake, consent collection, required documentation, insurance-related workflows, and service coordination with authorized clinical staff.
Ensure direct client care and coordination align with individualized treatment plans, agency policies, applicable regulatory requirements, and the organization’s person-centered care commitment.
Perform other duties as assigned by the District Manager or designated leadership.