Assistant District Manager

HJI • Portland, OR

7h • Hybrid

About The Position

The Assistant District Manager (ADM) is responsible to help the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately twenty (20) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business. This is a full-time role with a start date of September 22, 2025.

Requirements

• Associate degree or equivalent related business experience.
• 2 years previous management or supervisory experience required with a passion for leading and inspiring others.
• Entrepreneurial spirit that inspires out of the box thinking to impact business results.
• Strong communication, interpersonal, organizational, and client service skills.
• Must possess reliable transportation, insurance, and a driver’s license in good standing.
• Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
• Ability to work under pressure, in a fast-paced working environment.
• PTIN Certification: Yes

Nice To Haves

• Course of study in management or in tax preparation and/or accounting preferred.
• Tax knowledge preferred.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Dayforce or other HR information system, online time-tracking, Word, and Excel preferred.
• Knowledge in accounting or tax preparation software preferred.

Responsibilities

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance.
• Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Eligible for year-end annual bonus program
• 401k with Company Match
• Medical Low Plan with Company HSA Match
• Teladoc (Unlimited Teladoc sessions, $18 per month to seasonal employees)
• Free Employee Assistance Program (EAP)
• Corporate discount program
• Free tax preparation training and PTIN registration
• Free tax filing services for all JH employees
• Professional development and continuous training
• Expand your leadership and operational knowledge
• Learn from a District Manager how to best support busy retail tax locations
• Make a visible impact within the organization
• Join a fast-paced, innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Opportunities for advancement within the organization
• Join a great organization that cares about its employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree