ASSISTANT DISPATCHER

Sims Crane and Equipment • Hialeah Gardens, FL

4h • Onsite

About The Position

The Assistant Dispatcher is responsible for providing administrative support to the dispatching team by scheduling equipment, personnel, and managing necessary paperwork. This role ensures that all assignments are coordinated efficiently, helping to maximize revenue while minimizing costs, risks, and liabilities. The Assistant Dispatcher will also support various departments and help maintain smooth daily office operations.

Requirements

• Strong organizational skills, with attention to detail.
• Excellent customer service skills and the ability to handle multiple tasks simultaneously.
• Strong verbal and written communication skills.
• Proficient in the use of office software (e.g., Microsoft Office Suite).
• Ability to learn and adapt to new software and technology platforms.
• Ability to respond to urgent scheduling requests and communicate promptly with team members.
• Previous office administrative experience or exposure to logistics is preferred, but not required.
• Valid Florida Driver’s License.
• High School Diploma or equivalent
• Must be legally authorized to work in the United States.
• Ability to speak, read, and understand English.

Responsibilities

• Assist in the scheduling and coordination of equipment, personnel, and job paperwork to meet operational needs.
• Provide assistance to various departments, including Human Resources, Fleet Operations, Accounts Payable, Safety & Risk, and Sales, responding to corporate requests in a timely manner.
• Help maintain accurate and up-to-date dispatch schedules, ensuring job tickets and employee schedules are correctly logged and completed.
• Act as the main point of contact between field personnel and management, ensuring all team members have the information they need to complete their tasks effectively.
• Assist with customer interactions, ensuring their needs are met in a professional and timely manner. Work to resolve any scheduling or service issues that may arise.
• Support the verification process for each job, ensuring that all necessary credentials, insurance details, and customer information are collected and reviewed.
• Handle various office tasks, including answering phones, ordering office supplies, maintaining records, and preparing materials for dispatch.
• Assist in coordinating repairs and maintenance, helping to open and track work orders as needed.
• Update and manage schedules based on urgency, availability, and job requirements. Help ensure there are no scheduling conflicts and that all employees are properly assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED