Assistant Director

The Salvation Army Canada and Bermuda Territory•Toronto, ON

1d•CA$70,242 - CA$105,373•Onsite

About The Position

The Assistant Director provides oversight and support to the everyday operations of the New Hope Leslieville temporary shelter program. This role involves building relationships with residents and positively contributing to the Intake team. The Assistant Director also provides back-up support and makes decisions in the absence of the Director.

Requirements

Minimum 2 year Diploma in Human Services or equivalent
Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
Minimum five years of significant work-related experience including supervision, coaching, and mentoring of employees.
Experience with extremely marginalized homeless people with mental health problems, addictions, concurrent disorders and familiarity to a wide variety of resources in the Greater Toronto area.
High level of comfort working within an extreme diverse and multicultural environment.
Superior written skills and a high level of proficiency with the Internet and Microsoft Office 365.
The responsibilities associated with this position demand a high degree of confidentiality.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Nice To Haves

Alternative combinations of education and experience may be considered.

Responsibilities

Supervise and provide day-to-day direction to the Hostel/Residential Supervisors in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedures.
Oversee the day-to-day operation of the Hostel, ensuring clients receive proper Customer Service while relating to the Staff.
Provide direct consultation, referral, and supportive case management to clients.
Review all Incident Reports, making any follow-up and put necessary notations on client’s file as needed.
Assist with monitoring the disciplinary/penalty assessments imposed on clients.
Read daily the logbooks and make the necessary follow-up.
Liaise with hospitals and other community service agencies to coordinate discharges to the shelter.
Assist with staff recruitment, selection and onboarding.
Recommends disciplinary actions including termination in concert with the Director.
Organize and assist with staff training in accordance with the policy.
Manage time off, lieu time and schedule requests (UltiPro).
Participates in Labour Management meetings.
Compile all monthly Shelter statistics for submission to the Director.
Assist the Director in ensuring the Shelter is in compliance and meeting the standards for the Quality Assurance and Accreditation.
Attends committee, conferences and agency meetings as directed by the Director.
Schedules and chairs meetings, prepares agendas, takes and circulates minutes for the shelter as directed by the Director.
Assist in the development and implementation of shelter Policies and Procedures.
Assists with planning and facilitation of staff outings and events as requested.
Conduct tours of building for groups or individuals as requested.
On call duties.
Assists with residents’ meetings.
Approve daily for bi-weekly payroll in UltiPro for the Hostel/Residential Supervisors, Intake Workers and Dining Room Attendants.
Assist with the preparation of yearly budgets for all funding bodies and funding applications as requested.
Assist with the monitoring of financial expenditures as per annual budget projections.
Conduct information sessions (safety talks, staff meetings).
Assist with incident investigations.
Assist with employee health and safety training.
Assist, make recommendations and/or correct substandard acts or conditions.
Assist in commending employee health and safety performance.
Perform employee safety observations.
Ensure compliance with specific Hostel requirements within sections 25 & 26 of the OHSA.
Ensures quarterly Health and Safety meetings are conducted and ensures that monthly building checks are conducted.
Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
Participate fully and constructively in staff meetings and in-service training.
Engage in formal supervision and performance evaluations.
Read and follow the policy and procedures manual, the Employee Handbook and the Toronto Shelter Standards, and understand that the Hostel Manager’s position will be required to adhere to all these guidelines in dealing with clients, staff and the public.
Become familiar with the job descriptions and task lists for each position.
Make suggestions to the Management team that will improve efficiency, working conditions and/or procedures.
Represent the organization in a professional manner.
Perform other related duties as required.