Assistant Director

Veterans Benefits Administration•Lincoln, NE

13d•Onsite

About The Position

The Assistant Director (AD) is a senior leader in a Veterans Benefits Administration (VBA) Regional Office who works alongside the Regional Office Director to help ensure Veterans, their families, and other eligible beneficiaries receive timely, accurate, and high-quality benefits and services. The AD provides executive oversight of daily operations, aligns local activities with national priorities, and drives organizational performance and continuous improvement. The position oversees Regional Office operations, policies, performance, strategic planning, resource management, human resources functions, and financial resources. The Assistant Director represents the Regional Office in internal and external engagements and supports VA programs, organizational culture, equal employment opportunity principles, and workforce inclusivity. This is a full-time, Monday-through-Friday position with a work schedule of 8:00 a.m. to 4:30 p.m. The position is based at the official duty station; situational (ad hoc) telework may be approved case by case, but routine or recurring telework is not authorized. This is not a virtual position. Relocation expenses and services are authorized only for selectees physically relocating to Lincoln, Nebraska, and are subject to a 12-month continued-service agreement. The position requires a Confidential Financial Disclosure Report (OGE-450).

Requirements

For GS-15, at least one year of specialized experience equivalent to GS-14 in the normal line of progression.
Specialized experience must demonstrate managing or directing program operations that deliver benefits or services to Veterans or comparable populations.
Experience establishing priorities, determining resource needs, and allocating staff and funds to meet program objectives.
Experience directing or coordinating personnel management actions, such as hiring, performance management, labor or employee relations, organizational changes, or workforce planning.
Experience conducting or overseeing complex program reviews, operational assessments, compliance reviews, or performance evaluations.
Experience monitoring and controlling program effectiveness, including analyzing policies, directives, procedures, and organizational goals to identify improvement needs.
Experience representing organizational leadership with internal and external stakeholders, including committee, workgroup, or interagency participation.
Experience leading cross-functional teams or subordinate supervisors/managers to resolve operational issues, improve performance, or implement policies or processes.
Current Federal GS employees must meet time-in-grade requirements: 52 weeks at GS-14 for a GS-15 position. A qualifying SF-50 must be submitted.
Applicants who are current VBA employees seeking reassignment or a change to lower grade through this announcement must hold GS-15 or higher, with promotion potential of at least GS-15.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
A one-year probationary period is required; a supervisory probationary or trial period may also be required.
Designated and/or random drug testing may be required.
A Public Trust-High Risk background investigation is required.
The selectee must complete the required onboarding process and provide acceptable identification for employment verification.
A Confidential Financial Disclosure Report (OGE-450) must be submitted before entering on duty and annually thereafter.
The position is primarily office-based; occasional travel may be necessary for training, meetings, or customer interactions.

Responsibilities

Oversee Regional Office operations to ensure timely, accurate, and efficient delivery of Veterans' benefits in alignment with national policies and VBA/VA leadership priorities.
Develop, implement, and monitor Regional Office policies, procedures, and performance standards, ensuring compliance with VBA directives and consistent service delivery across business lines.
Analyze operational and program performance data, identify gaps, direct corrective actions, and ensure follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
Lead strategic planning and resource management, including setting short- and long-term goals, assessing resource needs, and allocating personnel, budget, and equipment.
Evaluate organizational structure and workload trends and recommend or implement organizational changes to meet evolving program and business requirements.
Provide executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
Ensure effective management of Regional Office financial resources, including budget formulation, execution, and oversight, and compliant and efficient use of funds.
Represent the Regional Office in internal and external engagements and maintain stakeholder relationships.
Support initiatives that advance VA programs, organizational culture, equal employment opportunity principles, and workforce inclusivity.