Assistant Director – Visa Advising

Northeastern University•Boston, MA

20h•Onsite

About The Position

The primary role of the Assistant Director of Visa Advising is to provide visa application support and advisement for students participating in outbound mobility programs. The Assistant Director of Visa Advising helps ensure timely and appropriate information is provided to program participants and coordination between university divisions is efficient and productive. The Assistant Director will play a central role in ensuring efficient student support, document issuance, and case-specific guidance for the university’s outbound international program portfolio. The responsibilities of the Assistant Director of Outbound Visa Advising include liaising with local consular authorities, developing program material, providing front line customer service, case-specific student advisement, and other administrative tasks as needed. Additionally, the Assistant Director works closely with the Office of General Counsel and Global Safety and Support to provide comprehensive advisement and troubleshoot complicated situations, serving as a subject matter expert. This role supports all Northeastern-sponsored outbound programs, including traditional study abroad, N.U.in, short-term faculty-led programs, and Global Co-op as part of their program portfolio in collaboration with the Director of Visa Policy & Compliance. This role will have their own program portfolio and support broader departmental initiatives. This is a Boston-based role, requiring regular in-person presence in the Global Experience Office on the Northeastern Boston campus. Additional on-site work may be required during campus events, key periods in visa application cycles, and as part of departmental meetings/trainings. Periodic travel to consular locations in the Boston area is required.

Requirements

Bachelor’s degree required
Demonstrated knowledge in advising techniques in a higher education setting, with specific experience in international immigration and/or study abroad advising preferred
Understanding of the Forum on Education Abroad’s standards and ethics
Strong oral and written communication skills to positively engage people from diverse cultural and linguistic backgrounds
Strong time management and prioritization skills
Ability to manage multiple projects and responsibilities in a fast-paced environment
Excellent problem-solving and analytical skills with proven ability to strategize, prioritize, and multi-task to meet deadlines
Ability to interact with global program representatives, consular officials, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality
Strong organizational, administrative, and computer skills
Proficiency in Excel and other Microsoft Office software required.
Ability to work both independently and as a member of a team
Ability and willingness to work some evening and/or weekend events

Nice To Haves

Master’s degree preferred
Familiarity with Salesforce, Terra Dotta, Navigate, and Banner preferred

Responsibilities

Student Advising & Outbound Visa Support
Maintain regional expertise and programmatic knowledge in an assigned portfolio
Handle a high volume of student communication and be able to provide direction and guidance on visa types in both individual and group sessions
Lead the coordination and tracking of visa application processes for select cohort program
Liaise with external partners on in-country requirements and documentation needs
Generate relevant supporting documentation for students as needed
Partnership Management
Communicate professionally and effectively with both internal and external stakeholders, including but not limited to the Global Experience Office, Office of General Counsel, Global Safety & Security Office, Central Co-op, and network Northeastern campuses
Provide expert-level guidance on the feasibility and compliance of international programs
Oversee and coordinate responses to visa/immigration inquiries
Administrative Duties
Maintain a comprehensive understanding of global issues that could affect student travel or visa processing, ensuring proactive adjustments to procedures as needed
Provide high-level support and administrative coordination for departmental working groups focused on immigration matters
Travel as necessary to meet with consular officials and oversee critical visa processes including submission of batch visa processes through Boston-area consular authorities
Engage in continuous professional development, strengthening expertise and maintaining an up-to-date knowledge base on evolving immigration policies
Event Management
Conduct cohort-specific information sessions, both virtually and in-person, for students and families
Attend and assist at yield and orientation-related events