Assistant Director, University Billing

UIOWA•Iowa City, IA

21h•Hybrid

About The Position

The Assistant Director, University Billing plays a critical role in leading and supporting the University’s billing office day-to-day operations. This position oversees or supports key operational processes such as, monthly Ubill processing, student financial aid disbursement, and accounts receivable management while maintaining compliance with federal, state, and institutional regulations. This role supervises billing staff, supports the accurate and timely issuance of student bills, supports system maintenance and upgrades (MAUI), and assists with financial reporting and analysis. The Assistant Director serves as the primary operational decision-maker for complex billing issues and escalated cases, exercising sound judgment to interpret policy, research solutions, and determine appropriate courses of action when guidance or precedent may be limited. The position requires strong analytical thinking, resourcefulness, and the ability to independently investigate issues across systems, regulations, and institutional policies. The Assistant Director serves as a key resource for training, troubleshooting, and process improvement, escalating only the most strategic or high-risk matters to the Director.

Requirements

A Master’s degree in business administration, finance, accounting, or related field, or equivalent combination of education and experience.
At least 3 years of experience in financial operations, billing, or accounts receivable management.
Strong problem-solving skills and ability to handle escalated or sensitive situations independently.
Demonstrated ability to analyze complex operational or financial issues, independently research solutions, and exercise sound judgment when making decisions with incomplete information.
Demonstrated progressive supervisory experience in a business, financial, or professional setting, including direct oversight of multiple staff and responsibility for coaching, workload coordination, and staff development.
Advanced analytical skills, with ability to interpret complex data sets.
Proven ability to interpret policies, regulations, and system functionality to resolve non-routine problems.
Proficiency with MS Word, Excel, PowerPoint and other Office applications.
Excellent communication and training skills.

Nice To Haves

Experience in higher education financial operations.
Working knowledge of federal financial aid regulations and student billing processes.
Familiarity with IRS reporting requirements (e.g., 1098-T) and international withholding.
Prior training experience/adult learning methodologies
Proficiency with University financial systems; experience with MAUI/MyUI or similar student information systems preferred.
Experience with MS Access or other database query applications.

Responsibilities

Serve as the primary lead or backup to the Director for billing operations, managing key functions such as charge type table maintenance, 1098-T administration, monthly U-Bill processing, fee split coordination, academic calendar administration, billing feeder oversight, and fiscal year-end reporting.
Supervise and mentor four University Billing staff responsible for various billing operations (financial aid disbursement, athletic disbursements, 3rd party payments and sponsorships, payment processing and reconciliations, etc.).
Monitor day-to-day billing operations, serving as the primary point of escalation for complex or sensitive operational issues (e.g., billing discrepancies, system errors, compliance concerns).
Investigate complex billing or financial discrepancies by analyzing system data, institutional policies, and regulatory requirements to determine appropriate corrective actions.
Interpret regulatory and institutional requirements and apply them to operational scenarios that may not have established procedures.