Assistant Director, University Receivables

Florida Polytechnic University

1d•Onsite

About The Position

The Assistant Director, University Receivables, provides strategic and operational leadership for university (and, as needed, Direct Support Organizations) receivables and collections. This role provides direct oversight of student financial operations, including tuition and fee assessment, billing, accounts receivable, collections, and student account systems. This role oversees daily operations, ensures compliance with state regulations and university policies, and partners closely with Finance, Financial Aid, the Registrar, and other campus partners to ensure accurate, efficient, and student-centered business services. The Assistant Director supervises professional staff, leads process improvement initiatives, supports optimization, and serves as a key advisor to the University Controller on accounts receivable metrics and student financial operations.

Requirements

Bachelor’s degree in accounting, Finance, Business Administration, or related field
Two (2) years of experience in accounts receivable and customer service
Two (2) years’ Supervisory experience
Thorough knowledge of billing, receivables, and collections
Strong understanding of higher education (governmental) finance and compliance requirements
Demonstrated leadership and staff development experience
Ability to analyze financial data and implement operational improvements
Excellent communication, leadership, and customer service skills
Proficiency with financial information systems
Ability to work well in a team setting as well as independently
Must possess a valid driver’s license.
This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.

Nice To Haves

Experience in student financial services
Experience within the State University System of Florida or the State College System of Florida
Experience with student financial systems (Banner, Transact, Workday, or similar)

Responsibilities

Provides leadership and oversight of student billing, other receivables, collections, refunds, and payment plans.
Ensure accurate assessment of tuition, fees, financial aid, and auxiliary charges.
Maintain compliance with Florida Statutes, SUS Regulations, and University Policies.
Other receivables, including, but not limited to, auxiliaries, grants, and DSOs.
Supervise professional staff and support staff: oversee workload distribution and staffing plans.
Approve leave, conduct performance evaluations, and provide coaching and development.
Support recruitment, onboarding, and training of staff and student employees.
Oversees cost center budget.
Oversee daily cash management, reconciliations, and internal controls.
Ensure timely and accurate reporting, including 1098-T processing and year-end close activities.
Oversees processing and calculation of 1042-S
Contributes to the financial statement reporting for accounts receivable.
Partners with the Controller’s office on audits and financial reviews.
Ensure high-quality service to students, families, FLPU Foundation, and campus partners.
Serve as a liaison to Financial Aid, Registrar, Auxiliaries, and other departments.
Address escalated student account issues, complex inquiries, and other receivable issues.
Other duties as assigned.

Benefits

a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family.
flexible spending accounts
medical and life insurance
worker's compensation.
great options for retirement.
additional voluntary retirement plans
Discounts & Perks
generous leave program, which includes paid time off and paid holidays.
Qualified employees may accrue 22 days of annual leave.
the University observes the holidays listed in our University Holidays policy FPU-1.008.
Qualified employees may also accrue 12 days of annual sick leave
participate in our Sick Pool Program.
Employee Assistant Program (EAP)