Assistant Director, Undergraduate Integrative Student Services, School of Business

Wake Forest University•Winston Salem, NC

38d•Onsite

About The Position

The Wake Forest University School of Business is seeking qualified candidates for the role of Assistant Director, Undergraduate Integrative Student Services. This team member supports the day-to-day delivery of academic advising and student services that foster a supportive and engaging student experience in the School of Business. Serving as an advisor and key institutional point of connection for students, this role provides individualized academic guidance and coordinates a range of academic services and processes that promote student engagement, academic progress, and student success. The Assistant Director contributes to the development and continuous improvement of advising practices, academic systems, and office operations within a world-class undergraduate business education environment. This position empowers a higher education professional to bridge academic and student development spheres while helping students to access, persist through, and thrive in their academic programs.

Requirements

Bachelor's degree plus up to three years related experience in academic advising and registration, or equivalent combination of education and experience.
Commitment to the values of diversity and the ability to build inclusive and respectful relationships in which differences are appreciated and engaged.
Proficiency in use of personal computers and relevant software applications.
Strong interpersonal skills, including oral and written communication, and listening capabilities.
Skill in organizing resources and establishing/managing priorities.

Nice To Haves

Master's degree in student affairs/personnel administration or a closely related field is preferred.
Three plus years of related of academic advising and registration experience.
Extensive knowledge of academic policies, cultures, and procedures. Ability to analyze course prerequisites, certification, and curriculum/graduation requirements.
Knowledge of applicable rules, regulations, and laws regarding student records.
Grasp of best practices in application of technology to student affairs processes.

Responsibilities

Works directly with students as a highly knowledgeable and available advising resource, while also supporting their development as autonomous and responsible emerging professionals.
Administers academic advising processes in coordination with other School of Business colleagues and key University partners (e.g., the Office of the University Registrar, Office of Academic Advising, etc.).
Assists with key aspects of the student academic lifecycle for prospective undergraduate business students, to include course registration and tracking academic progress.
Under the direction of the Senior Associate Director, serves as a primary point of contact for prospective Undergraduate Business Program students regarding their holistic student needs, including working directly with students in personal, social, or academic distress, and escalating or referring issues as appropriate.
In collaboration with other undergraduate team members provides leadership to prospective business major recruitment efforts and admissions procedures, including prospective student events and monitoring progress and performance in pre-requisite courses.
Effectively leverages technology to innovate and to add value to the advising process and to the overall student experience.
Collaborates with the WFU Center for Global Programs and Studies to provide accurate academic advising and guidance to students studying abroad or expressing interest in studying abroad.
Manages all aspects of the administration of undergraduate business program scholarships, and the associated budgets in conjunction with the Senior Associate Director.
Supports students by addressing their daily needs and concerns, providing updates on their progress, and coordinating with student support services as needed.
Offers data and insights into the course scheduling process based on awareness of student populations and academic needs.
Collaborates with other colleagues inside and outside of the School of Business to maintain a culture of effective student support and engagement operations that support student learning, satisfaction, and engagement that considers a school-wide framework for the student experience.
Works in an extra-curricular advising capacity with students in both individual and group settings, coordinating undergraduate business student organization functions and degree program student leadership platforms in collaboration with other WFU business colleagues.
Maintains expertise in key student information software systems and in student data management/reporting for undergraduate activities.
Other related duties as assigned.