Director of Undergraduate International Student Services

University of the Cumberlands•Williamsburg, KY

About The Position

Get Set for Cumberlands! Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service. CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites. The Director of Undergraduate International Student Services will perform a broad range of duties to meet the needs of the undergraduate international student population, including updating and creating student records within SEVIS/SUNAPSIS, and processing other SEVIS-related applications. This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires exceptional communication skills, the ability to be a dynamic team player, and experience in education or work abroad.

Requirements

Should be a U.S. citizen or a Legal Permanent Resident.
Bachelor's degree preferred.
Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions.
Outstanding telephone skills; polite, friendly manner working with students.
Professional appearance and demeanor.
Proficient in computer literacy and knowledgeable of Microsoft Office.
Must show initiative, adaptability, resourcefulness, dependability, and ability to act as needed.
Customer Service Experience.
Excellent analytical, communication, and writing skills.
Ability to work a flexible schedule.
Will require occasional weekend work and travel.
Office hours and work times are based on student needs, including availability for students worldwide.

Responsibilities

Working with admissions staff, advisors, customer service representatives, and other Designated School Officials to keep student SEVIS records up-to-date and accurate.
Submit correction requests and data fixes for students and dependents to the SEVIS Help Desk, and follow up when necessary.
Communicate with incoming international students regarding next steps in the enrollment process.
Assisting international students in completing essential forms such as housing applications, College Adjustment Program forms, etc.
Lead the planning and implementation of international student orientation and SEVIS registration.
Update/edit records for students and dependents (Form I-20) including financial, program and personal information; transferring and registering student records within SEVIS; adding and editing employment authorization including requesting OPT and STEM.
Review, approve, and process I-20, CPT, STEM, and OPT applications.
Draft, save, submit, and print records for students and dependents (Form I-20).
Communicate effectively with students in a timely manner via email, phone calls, and texts.
Serve as Designated School Official (DSO) to international students. This includes providing guidance on F-1 student visa regulations, including status maintenance, travel, visa renewal, academic enrollment requirements, etc.
Learn how to work within Sunapsis to manage student SEVIS records and e-forms such as CPT, OPT, and STEM OPT, transfer out requests, etc.
Monitor student course registration and enrollment in collaboration with the Director of Student Success.
Ensure that students remain enrolled full-time or complete the necessary paperwork to drop below full-time enrollment status.
Work with the Director of Student Success to ensure that international students are provided with the classes needed each semester to ensure full-time enrollment and in-seat attendance requirements.
Conduct English proficiency interviews and assist in admissions decision-making.
Participate in event coordination and community engagement in conjunction with Campus Ministries and the Office of Inclusion and Responsibility.
Coordinate at least two international-themed food events annually, with additional cultural and support events as needed.
Stay up to date on SEVP/DHS/ICE regulations and requirements, and communicate essential information to students as needed.
Serve as the point of contact for international students who need assistance with essential services such as applying for a Social Security Number, a driver’s license, proof of address requirements, medical insurance, etc.
Provide prompt and efficient customer service through the Department of International Student Services and for the University.
Learn and execute new information and data processes that are required to meet the needs of the Department of International Student Services.
Represent the University at events.
Assist with orientations for international students.
Performs other duties as assigned.