Director of Student Services

South College•Dallas, TX

About The Position

The Director of Student Services provides strategic leadership, daily oversight, and cross-departmental coordination to foster a student-centered experience that supports academic success, engagement, and retention. The Director is responsible for the supervision of Student Success Advisors/Mentors and the implementation of proactive advising, academic monitoring, and retention strategies.

Requirements

Education: Earned bachelor’s degree required (Education, Psychology, Social Work, or a related field preferred).
Experience: Minimum 5 years relevant experience required (Higher Education, Student Services, Academic Advising or a related area).

Nice To Haves

Master’s degree (Higher Education, Counseling or a related field) preferred.

Responsibilities

Hire, train, supervise, and coach Student Success Advisors (SSAs)/Mentors, providing regular feedback and continuous training on advising practices, academic programs, and institutional policies.
Lead campus retention initiatives, including chairing the Retention Committee and managing the At-Risk Student Monitoring process with timely documentation and outreach.
Oversee accurate student registration processes, academic progress tracking, and quarterly degree plan reviews aligned with institutional and cohort goals.
Coordinate new student Welcome Sessions (on-campus and virtual) and ensure all new and reentry students complete the required online Orientation course.
Foster effective collaboration with departments such as Financial Aid, Admissions, Library, and Bookstore to support student success.
Track student academic progress and guide interventions to support goal achievement and retention.
Serve as the primary contact for complex or escalated student concerns, referring to appropriate resources as needed.
Assist with notifying students of satisfactory academic progress (SAP) appeals and ensure accurate documentation and policy adherence.
Promote student involvement through coordination of Student Ambassadors, Orientation activities, and leadership development opportunities.
Collaborate with faculty and staff to deliver academic workshops on topics such as time management, test anxiety, and study strategies.
Lead and support community-building initiatives that enhance persistence, belonging, and student development.
Collect, analyze, and report on Student Services data (weekly, quarterly, annually) to assess effectiveness and guide improvements.
Recommend and implement strategies for improving advising, retention, and overall student support based on data and institutional priorities.
Oversee student support services including disability accommodations, Title IX compliance, student conduct, and community resource referrals.
Develop and offer programming focused on leadership, wellness, and life skills.
Chair or support the Student Advisory Committee and manage student communication and feedback channels (e.g., surveys, newsletters).
Supervise academic support services such as tutoring, the Writing Lab, and Tutor.com, and chair or support the Satisfactory Academic Progress (SAP) Committee.
Organize campus community events that enhance student engagement, safety, and well-being.
Supervise and train Student Affairs & Career Services staff (if applicable), ensuring alignment with institutional goals.
Provide individualized career advising, including resume development, interview preparation, and job readiness coaching.
Collaborate with academic programs to track graduate employment outcomes and document placement data.
Serve as a liaison for alumni engagement by ensuring the campus is effectively represented across relevant platform(s) through strategic content creation and timely posts.