Director of Student Services

Details • Blacksburg, VA

5d

About The Position

The Director of Student Services plays a pivotal role in the strategic planning, implementation, and coordination of initiatives that attract, recruit, and retain an academically talented Doctor of Veterinary Medicine (DVM) student population. This position collaborates extensively with internal and external stakeholders—including academic departments, campus partners, parents, students, counselors, and school officials—to support university enrollment goals. Responsibilities include participation in student recruitment events, data reporting on recruitment and educational outcomes, and administration of bridge programs to facilitate student transitions. Beyond recruitment, the Director is responsible for delivering comprehensive non-academic support services to DVM students. The role supports compliance efforts, student engagement and retention programming, Wraparound Care coordination, and manages initiatives such as student orientation, conflict resolution training, and the campus food pantry. The Director also ensures access to essential campus resources and acts as a liaison for alumni engagement, while actively participating in committees and maintaining adherence to institutional policies and regulations. Additionally, the position collaborates on the development and instruction of non-medical professional competency curricula, focusing on skills such as teamwork, conflict management, communication, and financial planning. The Director models a welcoming and team-oriented environment and is recognized for providing leadership and support across a wide range of student service and professional development activities.

Requirements

• Advanced degree in higher education
• Experience identifying, recruiting, and/or advocating for students
• Experience developing, conducting and evaluating onboarding processes
• Experience working with senior management and/or faculty on issues of strategic importance
• Effective communication/presentation skills and the ability to facilitate group meetings
• Experience with student conflict resolution

Nice To Haves

• Experience teaching in a medical/veterinary curriculum
• Ability to counsel students on the financial aid process, understand federal and state regulations and manage confidential information.
• Experience working in a higher education environment in collaboration with essential university level-student supports including the office of university scholarships and financial, Dean of Students, Ombudsman and threat assessment

Responsibilities

• Strategic planning for student recruitment and retention
• Collaboration with internal and external stakeholders
• Participation in student recruitment events
• Data reporting on recruitment and educational outcomes
• Administration of bridge programs
• Delivery of non-academic support services to DVM students
• Support compliance efforts
• Student engagement and retention programming
• Wraparound Care coordination
• Manage student orientation
• Conflict resolution training
• Manage the campus food pantry
• Ensure access to essential campus resources
• Act as a liaison for alumni engagement
• Participate in committees
• Maintain adherence to institutional policies and regulations
• Collaborate on the development and instruction of non-medical professional competency curricula

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees