Student Support Specialist, Undergraduate Services
About The Position
ASU’s Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) is seeking an innovative, forward-thinking, and student-centered individual for the role of Student Support Specialist. MLFC Office of Academic and Career Success is responsible for providing exemplary academic advising and support to students in our graduate and undergraduate programs. Our team approach focuses on personalized engagement to deliver exceptional service and support for every learner we serve. The Student Support Specialist is responsible for providing excellent service, administrative and operational support for advising, student engagement, and front desk services. This position is based at the Tempe campus. Travel to other campuses may be required on occasion.
Requirements
- Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Nice To Haves
- Experience providing administrative and/or programmatic support in higher education strongly preferred
- Experience and working in team-based environments, and the ability to apply the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes
- Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties
- Experience working effectively in an environment subject to quickly changing priorities, and adapt to utilize new technology, practices, policies and methods
- Experience with programs like Canva and Instagram and ASU brand guidelines for social media
- Experience with Calendly, Salesforce, PeopleSoft, and Microsoft Office
- Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records
- Evidence of effective communication with a wide variety of university constituents, including students, staff, faculty, and college/university administrators
Responsibilities
- Provide oversight and support of the Tempe campus front desk, including office opening and closing procedures, answering of phones and greeting of guests, scheduling of appointments and meetings, maintaining a clean and welcoming lobby area, etc.
- Supervise student workers in the provision of front desk and administrative activities, including reception, answering phones, directing guests, appointment scheduling and projects
- Monitor and provide timely responses to Salesforce inquiries
- Provide general administrative support to the advising and student success teams, including triaging of inbound student requests, running reports, conducting outreach, and data entry
- Responds to student questions and concerns; ensures students are connected with appropriate advising, success coaches, or other college or university resource for assistance
- Assists with planning and scheduling of student engagement and/or other events as directed
- Create marketing plans and materials for events
- Coordinate and collaborate with West front desks to ensure coverage, staffing and resource needs are met
- Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
