Assistant Director, Student Services

Cornell University•Ithaca, NY

1d•Hybrid

About The Position

Reporting to the Director of Student Services, the Assistant Director, Student Services plays a key role in supporting student success within the Dyson School. This position provides academic advising and personalized guidance to a diverse undergraduate student population, helping students navigate degree requirements, overcome academic and personal challenges, and connect with campus resources. The Assistant Director collaborates closely with colleagues to support orientation programs, oversee the Dyson Global Program, contribute to retention and student success initiatives, and help deliver co-curricular programming that fosters engagement, belonging, and community. This highly interactive role is ideal for a student-centered professional committed to creating an exceptional and inclusive student experience. This is a full-time, three-year term position with the possibility of renewal based on funding, performance, and business needs. As a member of the Cornell community, the successful candidate will foster a culture of belonging by demonstrating collaboration, respect, inclusion, and a commitment to supporting the success and wellbeing of others.

Requirements

Bachelor’s degree with 2 to 4 years’ relevant experience or equivalent combination of education and experience.
Demonstrated sound judgement, creativity, problem-solving, and the ability to work independently, within a team of professionals.
Demonstrated experience with diverse student populations, and an appreciation for and understanding of a selective research university.
Strong desire to work closely with students using proven student development theory/techniques.
Ability to contribute to an evolving team and be able to embrace change.
Experience modeling values that support inclusion, belonging, and wellbeing.
Ability to advocate for individuals from a broad range of backgrounds.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Must be available to work occasional nights and weekends to support program goals.

Nice To Haves

Master’s degree preferred.
Two years of experience in an advising role

Responsibilities

Advise undergraduate students on degree requirements, academic policies, and educational planning.
Support students facing academic, personal, and institutional challenges by connecting them with appropriate campus resources and developing strategies for success.
Advocate for student needs and foster student well-being, engagement, and academic achievement.
Manage and support the Dyson Global Program, including study abroad and exchange opportunities, course approvals, and student participation processes.
Coordinate and deliver student onboarding, orientation, and community-building programs, including New Student Orientation, Discover Dyson, Family Weekend, and other student engagement initiatives.
Collaborate with colleagues on student success, retention, persistence, and graduation efforts through assessment and program development.
Support academic records and student services functions, including petition processes and academic review activities.
Participate in school and university committees and contribute to initiatives that enhance the undergraduate student experience within the Dyson School.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children’s Tuition Assistance Program