Assistant Director, Student Services

Arizona State University

4d•$70,000 - $80,000•Hybrid

About The Position

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU’s West Valley campus. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU’s West Valley campus in Glendale, Arizona. The opportunity for some hybrid work is offered, as the business need allows.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Direct experience with supervising undergraduate academic advisors in a higher education setting
Direct experience in undergraduate academic advising in a higher education setting
Demonstrated knowledge of the principles and practices related to academic advising
Supervisory experience in a higher education setting, specifically within academic advising
Proven experience fostering an environment that positively influences productivity and employee retention
Demonstrated knowledge of management and supervisory principles and practices
Experience in taking initiative and problem solving and/or making decisions independently
Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention
Experience in effectively managing, supervising, and evaluating assigned staff, specifically academic advisors
Experience in establishing and maintaining effective working relationships
Demonstrated knowledge of service standards, practices, and business acumen
Demonstrated critical thinking and applied skills in emotional intelligence in performance management and conflict resolution
Demonstrated professionalism and effective communication; verbal, non-verbal and written
Evidence of a strong understanding of service culture and accountability in a higher education setting, specifically in academic advising

Nice To Haves

Master’s degree preferred

Responsibilities

Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.
May provide direct academic advising up to 50% of their work week as the business need requires.
Provides recruitment/retention and/or other student support functions as needed.
Assesses unit operation functions and implements policies, procedures, and objectives as directed as it relates to student services.
Initiates and prepares administrative reports and documents.
Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.
Represents the college/department and serves on various department and university committees as directed.
Provides consistent leadership and presence in the student services center.
Identifies campaign and engagement strategies to increase enrollment and persistence of our undergraduate populations.
Meet all goals as assigned by the college, university, and ABOR.
Participates and supports all activities for the undergraduate campus and online populations that require leadership support.
Consistently demonstrates appropriate judgment, discretion, critical thinking, and professionalism with all stakeholders.
Effectively influences a supportive, positive, and inclusive culture; focusing on excellence and accountability.
Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
Develops work plans, policies, and reports in accordance with established unit and department objectives and funding limitations as directed.
Recommends and monitors compliance with department policies and procedures.
Builds effective rapport with internal and external stakeholders and identifies opportunities for improvement and/or efficiencies in alignment with the university mission.
Communicates with other department and university administrators; resolves or assists with the resolution of sensitive and/or escalated issues.
Other duties as assigned