Assistant Director, Student Enroll & Business Services – Steubenville

Youngstown State University•Steubenville, OH

17d•Onsite

About The Position

Advises and counsels prospective students for Steubenville and Youngstown locations regarding enrollment, policies, procedures, and programs of study. Assists with the day-to-day operations at the Steubenville location. Develops and implements recruitment strategies and activities. Works under general supervision and makes some procedural decisions which do not contravene policies; generally, determines work sequences (which task comes first) within any department/divisional guidelines. Exercises professional judgment to prioritize competing demands and allocate resources effectively to meet departmental goals. Serves as a subject matter expert and resource person for the assigned area. Acts as a lead worker; provides functional guidance to lower-level workers. Assists in establishing recruitment goals for assigned territory; travels extensively throughout assigned territory to execute recruitment strategies, including high school visits, college and transfer fairs along with community events. Counsels’ first-year, transfer and returning students through each stage of the admissions process, providing personalized guidance and timely follow-up to support enrollment; explain admissions policy and procedures; discuss available academic programs and opportunities. Partners with other Steubenville student-support offices to provide prospective and admitted students with a seamless enrollment experience. Fosters and maintains relationships with local and regional school districts, high schools, and career and technical centers within assigned recruitment territory. Recommends recruitment strategies for specific market segments and target groups based on territory data and market trends. Designs and delivers training materials and/or other supporting documentation necessary for the operation of the assigned area. Analyzes complex data sets and prepares comprehensive reports with recommendations for leadership. Researches and recommends process improvements for departmental operations on a routine or regular basis. Evaluates effectiveness and recommends enhancements of services. Participates and/or leads complex projects, including implementation plans, timelines, and resource requirements. Develops and Implements recruitment events offered in-person and virtually while serving as lead for visit and information sessions at the Steubenville location; assist, when needed, at the Youngstown campus. Collects and maintains accurate recruitment data in accordance with the department’s policies and procedures; report outreach activities with the assistance of Ellucian CRM Recruit and Banner. Establishes appropriate follow-up and outreach to prospective students, parents/family members, and other necessary stakeholders in assigned territory. Supports day-to-day functionality of enrollment operations at the Steubenville location while serving as a liaison with the Youngstown campus. Regularly communicates with supervisor and other staff, including student workers, as required or needed in the completion of daily tasks in support of overall goals and objectives. Assists other Steubenville student-support offices with recruitment efforts and participate in any programming related to recruitment and enrollment. Remains informed of current developments and procedural changes pertinent to duties; participates in staff development activities; attends meetings and conferences and other events. Assists with training new hires. Employs strong communication and public relations skills. Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Requirements

At least a bachelor’s degree in business, education, communications, or a related field.
At least two years of experience working in higher education or a related field.
Valid driver’s license.
Knowledge of University policies and procedures.
Knowledge of office practices and procedures.
Knowledge of department/division goals and objectives.
Knowledge of department/division policies and procedures.
Knowledge of workplace safety practices and procedures.
Knowledge of English grammar and spelling.
Knowledge of records management.
Knowledge of office management.
Knowledge of project management.
Skill in use of office equipment.
Skill in typing, data entry.
Skill in computer operation.
Skill in use of computer software and other programs applicable to the assigned department/division.
Ability to collect data, establish facts, and draw valid conclusions.
Ability to determine material and equipment needs.
Ability to compile and prepare reports.
Ability to use proper research methods to gather data.
Ability to understand a variety of written and/or verbal communications.
Ability to maintain records according to established procedures.
Ability to effectively interact with personnel and public to answer routine questions.
Ability to train or instruct others.
Ability to move quickly and effectively from one tasks to another.
Ability to work independently and in a team environment.
Ability to develop and maintain effective working relationships.
Valid driver’s license.

Nice To Haves

Master’s degree in higher education administration, counseling, or a related field.
At least three years of admissions or related higher education experience.
Experience in preparing and conducting presentations.

Responsibilities

Advises and counsels prospective students regarding enrollment, policies, procedures, and programs of study.
Assists with day-to-day operations at the Steubenville location.
Develops and implements recruitment strategies and activities.
Acts as a lead worker and provides functional guidance to lower-level workers.
Establishes recruitment goals for assigned territory and travels extensively to execute recruitment strategies.
Counsels students through each stage of the admissions process, explaining policies and discussing academic programs.
Partners with other student-support offices to ensure a seamless enrollment experience.
Fosters and maintains relationships with local and regional school districts, high schools, and career and technical centers.
Recommends recruitment strategies for specific market segments and target groups.
Designs and delivers training materials and supporting documentation.
Analyzes complex data sets and prepares comprehensive reports with recommendations.
Researches and recommends process improvements for departmental operations.
Evaluates effectiveness and recommends enhancements of services.
Participates and/or leads complex projects.
Develops and implements recruitment events (in-person and virtual) and serves as lead for visit and information sessions at the Steubenville location.
Collects and maintains accurate recruitment data and reports outreach activities.
Establishes appropriate follow-up and outreach to prospective students, parents/family members, and other stakeholders.
Supports day-to-day functionality of enrollment operations at the Steubenville location and serves as a liaison with the Youngstown campus.
Communicates regularly with supervisor and other staff.
Assists other student-support offices with recruitment efforts and participates in related programming.
Remains informed of current developments and procedural changes.
Participates in staff development activities, meetings, conferences, and other events.
Assists with training new hires.
Performs other duties as assigned and/or required.