Assistant Director, Student CARE & Support
About The Position
The Assistant Director, Student CARE & Support is a contributor to the Office of the Dean of Students at Bucknell University. The Assistant Director plays a vital role in providing a safe, consistent environment that is conducive to learning. The Assistant Director supports the University student Campus Assessment, Response & Evaluation (CARE) & Student Outreach & Support (SOS) programs by assisting students of concern, assessing potential risks to campus safety, and determining appropriate courses of action. Working with staff, to understand the information gathered from multiple sources to develop a comprehensive understanding of each student situation, applying industry standards to guide assessment, follow-up, case management, and documentation. Maintains cases, in collaboration with appropriate departments, supports the development and implementation of crisis management and behavior support plans for high-risk situations. Facilitates effective, confidential communication among stakeholders, maintains accurate records of team actions and decisions, collaborates with external partners as needed, and plans and delivers training and outreach initiatives to promote awareness and support for addressing student concerns. The Assistant Director will develop collaborative and effective relationships with faculty and campus colleagues to coordinate effective Intervention strategies and student support; Support data collection; Serve as a liaison, advocate and resource for students. This position does serve as a member of the student affairs director on call rotation, including some evenings and weekends.
Requirements
- Masters Degree in Psychology, Sociology, Social Justice, Higher Education, Social Work or related field.
- Two (2) or more years of related work experience
- Ability to work in an office setting, with or without accommodations, to include: sitting, standing, and moving about the office and campus.
- All candidates must be authorized to work in the US without a need for current or future visa sponsorship.
Nice To Haves
- Four (4) or more years of work experience in case management, incident management or related field.
- Experience with Maxient CMS or similar CMS
Responsibilities
- Manage as assigned SOS & CARE caseload, including review of incoming reports, confirming and updating concern type, student outreach, implementation of intervention strategy, and advise students of campus resources and support.
- Attend the weekly case management meeting with the SOS Leads/CDs as requested by the Associate Director, Care & Support.
- Assist with weekly agenda for CARE & SOS meetings.
- Support the Academic Flexibility Requests through collaborating with the Associate Dean, Health & Wellness. This includes requesting documentation, communicating with students to support review requests, consulting on the submitted information, supporting the request outcome and documenting all action.
- In collaboration with the Associate Director, CARE & Support, provide training for student staff (RA, PA, JF, RF, etc.) in SOS and CARE processes, the resources available to them, and share opportunities for student staff members to engage with CARE & Support.
- Assist with training professional staff members as SOS Leads to provide support through SOS cases.
- Assist with the training and collaborate with staff to share resources offered through CARE & Support.
- Assist with the development and updates to training materials including slide decks, click throughs, case flow documents and all associated print and digital forms and documents.
- Serve as a resource for Student CARE & SOS, consult with a broad cross-section of institution and community stakeholders including, but not limited to faculty, Public Safety, Housing & Residential Life, Student Life and Title IX.
- Connect with reporters to confirm their report was received and support is being offered to student(s) of concern.
- Communicate with campus partners, faculty, staff, community members and students to share needed information, to advocate for students, and to build rapport with the campus community.
- Support the management of Maxient CMS and works to improve the efficiency and effectiveness by utilizing available technology.
- Engage in the routine review of system users, access levels and reporting forms.
- Support case analysis and monthly, semester and annual reporting.
- Engage in data review to support data informed decisions regarding student experience, service gaps and successes, campus trends and strategy to identify education and outreach to students and campus partners.
Benefits
- Flexible scheduling options determined by role
- Medical, prescription drug, vision, dental, life, and long-term disability insurance options
- An outstanding 10% employer contribution to your retirement plan
- Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
- Tuition remission for themselves.
- Full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children.
- Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
- A comprehensive employee wellness program including program incentives
- Parental leave
- An employee assistance program
- Fitness center membership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
