ASSISTANT DIRECTOR QUALITY ASSURANCE

Apis Services Inc•Philadelphia, PA

11h

About The Position

The Assistant Director of Quality Assurance supports the Director of Quality Assurance in strengthening and sustaining quality, compliance, and continuous improvement across assigned programs. This leadership role helps ensure regulatory readiness, accreditation alignment, and effective quality systems while partnering with program leadership to promote high-quality, person-centered, and trauma-informed services. The ADQA translates quality standards into consistent operational practice through audits, monitoring activities, corrective action planning, training support, and performance improvement initiatives.

Requirements

Master’s degree in Healthcare Administration, Social Services, or a related field
7–10 years of experience in quality assurance, compliance, or regulatory oversight
Minimum 3 years of leadership or supervisory experience
Strong knowledge of regulatory standards and accreditation processes
Demonstrated ability to lead teams and influence organizational change
Excellent analytical, writing, communication, and problem-solving skills
Regular travel to program sites (approximately 25–40%, including occasional overnight travel)
Occasional evening and weekend work as needed
Must maintain HIPAA compliance, confidentiality, and professional conduct at all times
Ability to sit, stand, walk, and drive between locations
Medium work level: Exert up to 50 lbs occasionally Up to 20 lbs frequently Up to 10 lbs constantly
Frequent use of hands and fine motor skills
Reaching (high/low), pushing/pulling, repetitive motion
Kneeling, stooping, crouching, crawling as needed
Ability to climb stairs or ladders
Visual and auditory acuity for communication and documentation
Telephone (cellular and multi-line), calculator, copier, fax, computer
Proficiency in Microsoft Office and agency software systems
Valid driver’s license
Current vehicle registration
Access to a reliable vehicle
Follow OSHA requirements and safety guidelines
Observe Fire & Safety policies and procedures
Comply with Fiscal, Office, and HR personnel policies
Maintain HIPAA standards and confidentiality
Attend required trainings and meetings
Maintain professionalism and sound judgment at all times

Responsibilities

Assist in planning and conducting QA reviews, site visits, and chart/record audits
Support compliance with licensing, accreditation, certification, and regulatory standards
Participate in external audits and reviews (state agencies, funders, accreditation bodies, fidelity assessments)
Coordinate compliance documentation, tracking tools, and reporting systems
Identify trends, risks, and service gaps; prepare written findings and recommendations
Support Quality Improvement Plans and departmental QA strategy
Analyze incident trends, investigations, restrictive procedures, and plans of correction
Promote sustainable corrective actions with measurable performance improvement
Support KPI tracking systems and quality infrastructure development
Serve as a Quality Assurance resource to Regional and Program Directors
Collaborate on initiatives that strengthen service outcomes, safety, and operational consistency
Represent the organization in stakeholder meetings and audit activities
Assume delegated leadership responsibilities as needed
Provide oversight and guidance to QA team members
Support hiring processes, onboarding, and performance evaluations
Assist in developing training tools and documentation standards
Foster a culture of learning, accountability, and continuous improvement
Perform other duties as assigned in support of departmental operations and organizational goals