Director, Quality Assurance

Magnetic Technologies Corporation•Rochester, NY

4h•Remote

About The Position

The Director of Quality Assurance is responsible for establishing, leading, and continuously improving the company’s quality standards, customer experience processes, and operational procedures. Reporting directly to the Chief Operations Officer, this role ensures that all customer-facing communications, service interactions, and operational processes meet the highest standards of quality, consistency, and professionalism. Additionally, the Director will work closely with leadership across eleven global facilities for process standardization, scrap reduction, compliance programs, and continuous improvement. This leader will develop and implement company-wide quality frameworks, standardize processes and procedures across departments, and serve as the primary steward of the customer experience. The Director of Quality Assurance will partner with leadership and cross-functional teams to drive operational excellence, improve customer satisfaction, and create scalable systems that support company growth.

Requirements

Bachelor's degree in Engineering, Manufacturing, Quality Science, or a related technical discipline (required).
Minimum 12 years of progressive quality assurance experience, with at least 5 years in a senior leadership role
Demonstrated expertise with AS9100 Rev D and/or NADCAP program management; experience leading third-party registrar audits.
Proven track record designing and deploying Lean Six Sigma programs; Green Belt certification required (Black Belt or Master Black Belt strongly preferred).
Experience managing supplier quality programs including conducting source surveillance and corrective action management.
Proficiency in APQP, FMEA (D/P), Control Plans, SPC, MSA, and 8D/RCA methodologies.
Strong written and verbal communication skills, including executive-level presentation and government customer interface experience

Nice To Haves

Black Belt or Master Black Belt strongly preferred

Responsibilities

Develop and lead the company-wide Quality Assurance strategy aligned with organizational goals
Own and maintain the enterprise QMS in compliance with AS9100 Rev D, ISO 9001:2015, NADCAP, MIL-SPEC/MIL-STD, and applicable FAR/DFARS requirements
Direct internal audit programs, management reviews, and corrective/preventive action systems to ensure systemic quality across all sites
Serve as the primary quality interface for Sales team, with customer quality representatives, and third-party registrars
Establish KPIs related to quality assurance, customer experience, and operational performance
Analyze customer service metrics, quality audits, and process outcomes
Deliver regular reports and insights to the COO and executive leadership
Use data to drive improvements in service delivery and operational consistency
Process Improvement & Procedure Standardization
Work closely with site management teams to identify, prioritize, and address process scrap to drive down operating costs
Champion a data-driven culture by deploying top-5 quality pareto by site, FMEA tools, and advanced product quality planning (APQP) frameworks Continuously monitor customer-facing processes & procedures for opportunities to improve the customer experience
Create and maintain company-wide Standard Operating Procedures (SOPs)
Identify operational gaps and inefficiencies and implement scalable solutions
Ensure all teams follow documented processes and quality standards
Develop and lead the enterprise CI roadmap leveraging Lean, Six Sigma (DMAIC), Kaizen, 5S, and Value Stream Mapping methodologies to reduce waste, improve throughput, and lower operational costs
Establish and track KPIs including COPQ, OTD, scrap/rework rate, Customer PPM and Escape Rate, and Supplier PPM and incoming Quality Rejection Rate by site – develop a company focus for “quality at the source”
Develop a Supplier Quality Assurance (SQA) program in partnership with Procurement, including supplier qualification, surveillance, and performance management
Develop supplier scorecards and corrective action processes; lead source inspections and supplier development activities at critical vendors
Ensure flow-down of all quality clauses, NADCAP, and government-mandated requirements to the supply base.
Establish guidelines and standards for customer communication related to quality across all channels (email, phone, chat, messaging, etc.)
Oversee all customer-facing interactions and communications to ensure consistency, professionalism, and alignment with company standards
Monitor customer feedback, satisfaction metrics, and service outcomes to identify improvement opportunities
Standardize format & content for external communications related to customer complaints, RMAs, and corrective actions
Partner with customer support, sales, and operations teams to optimize the customer communications on quality topics
Partner with Program Management and Sales to establish and execute program-specific Quality Assurance Plans as required and in anticipation of customer expectations
Lead root cause analysis (RCA) and 8D corrective action reporting for customer escapes, field failures, and non-conformances
Represent the organization in customer audits and production/operations reviews
Build, mentor, and lead a high-performing Quality organization across inspection, quality engineering, supplier quality, and CI functions.
Establish training programs for quality tools, regulatory requirements, and continuous improvement methodologies at all levels.
Develop succession plans and career paths to attract and retain top quality talent in a competitive aerospace and defense market.
Manage department budget including capital expenditure planning for metrology, inspection equipment, and laboratory capabilities