Director, Quality Assurance

Rockbot•San Francisco, CA

3d•$190 - $220

About The Position

Building the Quality Infrastructure for Integrated Hardware and Software at Scale Rockbot is an omnichannel media platform powering in-venue experiences across music, TV, digital signage, and advertising - spanning nearly every industry from independent restaurants to large national brands. Our integrated products connect physical hardware (sensors, streaming media devices, A/V systems) to cloud-based analytics and services, which means quality cannot be an afterthought. As we scale our platform and customer base, the bar for product reliability and performance must rise with it. We are investing in a more rigorous, data-driven approach to quality - one that treats QA as an engineering discipline, not a final checkpoint. We are hiring a Director, Quality Assurance to lead our global quality strategy and build the systems, processes, and culture required to validate complex integrated products at scale. This is a pivotal builder role. The ideal candidate has moved beyond simple pass/fail testing and brings both firmware/hardware validation expertise and modern software automation leadership — someone who views QA as a strategic function and a competitive advantage. About Rockbot Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable. From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com. Compensation Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The base compensation band for this role is 190-220K, as well as equity, and benefits for all team members. Our Values Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better. Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships. Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters. Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions. Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges. Integrity: We say what we mean, and do what we say, simply, clearly, honestly. Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team — which includes individuals with different backgrounds, abilities, identities and experiences.

Requirements

Experience: 10+ years in QA/Validation roles, with at least 5 years in a senior leadership position (Director or Head of QA)
Hardware Proficiency: Proven track record testing physical products, including familiarity with streaming media and A/V systems
Software Expertise: Deep understanding of modern automation frameworks (Playwright, PyTest, Selenium, Appium) and languages (Python, C++, or Java)

Responsibilities

Define the QA Vision You believe quality must be designed in — not bolted on. Define and execute a comprehensive QA vision that encompasses hardware reliability, embedded systems, and cloud applications Set the standard for what "high quality" means across Rockbot's integrated product suite — from edge devices to cloud analytics Drive a "Shift Left" philosophy, integrating quality practices into the earliest stages of design and development
Automate at Scale You build frameworks that outlast individual engineers. Transition legacy manual processes into a robust, scalable automation framework Own the selection and evolution of automation tooling — including frameworks such as Playwright, PyTest, Selenium, and Appium Ensure test coverage spans both hardware compatibility and software logic, operating reliably in CI/CD pipelines Leverage cutting-edge AI methodologies to accelerate test automation efforts
Integrate Quality into Engineering Rhythms You operate inside engineering, not downstream of it. Direct the integration of automated hardware and software tests into CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) Ensure every commit is verified for both software logic and hardware compatibility — including automated deployment to edge devices Partner with Hardware Engineering, DevOps, and Product Management to align quality goals with manufacturing timelines and software sprints
Drive Metrics and Accountability You measure what matters and make quality visible. Establish KPIs across bug leakage, MTBF (Mean Time Between Failures), and test coverage Provide transparent, actionable reporting to executive leadership — translating technical risk into business impact Build disciplined reporting cadences and raise the bar on operational rigor across the QA function