Quality Assurance Director

SGS

About The Position

The Quality Assurance Director oversees the Quality System for the Environment, Health, & Safety conventional labs in the US and communicates the status of those systems to executive management. This is accomplished primarily through training, auditing, and informational site meetings. The QA Director role is critical to the regulatory compliance and customer service of the company. The QA Director may delegate specific tasks to additional staff with the understanding that the QA Director retains oversight, authority, and responsibility in these areas.

Requirements

5+ years of environmental laboratory experience with a minimum of 3 years in a leadership or management capacity
Thorough knowledge of environmental regulatory standards and programs
Proven expertise in QA methodologies, testing frameworks, and industry best practices
Demonstrated analytical and problem-solving skills with the ability to make data-driven decisions
Excellent leadership, communication, and interpersonal skills
Experience managing and developing high-performing teams
Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
Bachelor's degree in science related field (or equivalent in training + experience)
Minimum 5 years experience in a TNI or ISO 17025 laboratory setting

Responsibilities

Manages, supports, and coordinates QA efforts across conventional lab sites
Assure quality systems and testing processes comply and meet the current standards of regulatory agencies and customer expectations; ensure quality systems are as consistent as possible across US laboratories.
Implements quality improvements to enhance lab compliance efforts to promote operational excellence that increase laboratory efficiency and/or decrease quality costs thereby providing the company with a competitive advantage.
Assists site locations in drafting responses to audit reports from customers and regulatory agencies; involves staff in feedback from audits and inspections for the purpose of instruction and continuing staff development.
Acts as a regulatory resource for SGS customers. Ensure that all customer requests for information pertaining to current regulations are met promptly and effectively; address all customer problems and complaints
Ensures laboratory staff and management are current with industry regulations and compliance news by attending industry meetings and workshops and by acquiring and evaluating current guidelines; organize ongoing training on issues pertaining to regulatory compliance.
Leads projects designed to measure specific quality parameters and provide organized, evaluated information to corporate officers and department heads. These include trending programs to measure key performance indicators of all US sites.
Participates in intercompany quality decisions and communicate staff developments and ideas between all SGS facilities.
Ensures a Quality Assurance review system operates efficiently and effectively at all SGS US locations.
Oversees and coordinates the quality system to ensure that TNI standards, ISO17025, DOD standards are satisfied, as required.
Oversees and coordinates state accreditations to ensure we have the redundancy necessary to support operations.
Oversight of the quality system which includes CARs, responses to Data Inquiries, PT programs, MDL studies etc.
Implements KPIs scorecard for local QA functions