Assistant Director, Programs, Connect to Care

Breaking Ground • New York, NY

3d • $75,000 - $82,000

About The Position

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Reporting to the Director, Programs, the Assistant Director, Programs, Connect to Care, is responsible for supporting the Program Director in the overall management of the street outreach program. This position provides direct supervision to 4-6 staff. The Assistant Director provides each Social Services Supervisor with regular guidance and consistent support for oversight of day-to-day program operations, ensuring high quality client engagement and exceptional service delivery. The Assistant Director supports the Director by maintaining high-level reports that detail the program performance metrics.

Requirements

• Master’s degree in related field (e.g., Social Work, Public Health) strongly preferred
• Refined analytical, decision-making, and organization skills from experience as an operational manager
• Preferred minimum 2-4 years applicable experience with related populations including supervisory, administrative, and management experience
• Thorough clinical understanding of relevant service delivery concepts and structures, including Housing First, Motivational Interviewing, Harm Reduction models, mental health and substance use systems, and the ability to access and negotiate the full range of services for recipients
• Excellent computer skills, including proficiency in Microsoft Word and Excel. Familiarity with databases and the ability to learn new programs are preferred
• Preferred: Valid driver’s license with a driving record that is in good standing. Maintaining a good driving record (as defined by the organization) is a condition of employment
• Bilingual Spanish/English is preferred

Responsibilities

• Manage social service delivery including program oversight, staff supervision, and training
• Manage 4-6 direct reports
• Liaise with external stakeholders including various service partners, government, community, and other agencies to ensure responsive and effective program service delivery
• Oversee delivery of services including adding individuals to outreach caseload; ensuring individuals are linked to case management; make referrals for psychiatric assessment, and treatment as appropriate
• Ensure effective collaboration with internal stakeholders including other street outreach teams, safe haven and stabilization bed sites, Breaking Ground ‘s Central Intake Unit, Compliance, Research and Evaluation, building staff, etc.
• Generate regular and as-needed reports on outcomes, goals, and data tracking
• Establish and maintain strong and productive working relationships, with an emphasis on positive and proactive problem-solving
• Some after hours on-call required
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager