Assistant Director, Process Controls

DriveTime•Dallas, TX

21h•Hybrid

About The Position

The Assistant Director, Process Controls is a strategic people leader and control owner responsible for partnering across the family of brands and cross‑functional teams to design and sustain scalable, automated, and risk-based control solutions for the Auto Servicing organization. As a 1st Line Controls leader this role drives innovation, leverages intelligent automation, and ensures strong regulatory compliance while protecting our customers, shareholders, and associates.

Requirements

5+ years of applicable experience in process controls, risk management, compliance, or a related field
Bachelor’s degree preferred
Operational Control Design experience required
Strong attention to detail and follow‑through
Ability to perform effectively in a fast‑paced, collaborative environment
Adaptable, proactive, and comfortable leading special projects
Proficiency in Microsoft Office
Experience in financial services required
Auto finance highly desirable

Nice To Haves

SQL experience is a plus
BPM, Lean, or Six Sigma certification
Knowledge of regulatory requirements such as UDAAP, SCRA, FCRA, and related regulations
Experience assessing automated business process controls
Exposure to AI‑enabled reporting, automation, or analytics within risk or controls environments

Responsibilities

Directly leads and develops a team of controls professionals, including coaching, performance management, feedback, and development planning.
Developing and executing a controls strategy and roadmap aligned to business risk, regulatory expectations, automation, and growth.
Own the design, documentation, and execution of scalable process controls aligned to regulatory, risk, and business requirements.
Acting as an AI Partner by identifying and directly leading the build, implementation and ongoing maintenance of automated controls, advanced analytics, and AI‑enabled insights within business processes and systems
Partnering across the family of brands and cross‑functional teams to deliver industry‑leading risk solutions that balance innovation with strong governance.
Serving as a key 1st Line Controls leader, collaborating closely with 2nd Line, Compliance, and Legal teams to document controls, report results, and ensure compliance with applicable laws and regulations.
Understanding the applicability of regulatory requirements across multiple processes and designing controls that align to those requirements.
Translate regulatory requirements and state-specific laws into clear, plain‑language operational definitions.
Partnering with Process Engineers to understand impact assessments and process documentation to proactively identify future control needs.
Reviewing process documentation to ensure controls are designed to effectively address identified gaps.
Designing and documenting detective controls to ensure appropriate scope, coverage, and regulatory alignment.
Partnering with Data Analytics teams to define reporting requirements and ensure reliable data extraction for control monitoring and reporting.
Establishing and maintaining strong relationships throughout control build, implementation, and transition phases.
Delivering meaningful assessments of automated business process controls in scope for financial, risk, and regulatory reporting.
Proactively anticipating internal control risks and advising leadership on mitigation strategies and continuous improvement opportunities.
Executing and leading special projects aligned to team and enterprise‑level objectives.