Assistant Director, Process Controls

DriveTime • Frisco, TX

1d • Hybrid

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, one of the country’s leading financial servicing providers, managing over $25+ billion in finance receivables. Bridgecrest services auto loans across a wide credit spectrum, aiming to create a strong path to vehicle ownership for customers. The Assistant Director, Process Controls is a strategic people leader and control owner responsible for partnering across the family of brands and cross-functional teams to design and sustain scalable, automated, and risk-based control solutions for the Auto Servicing organization. As a 1st Line Controls leader, this role drives innovation, leverages intelligent automation, and ensures strong regulatory compliance while protecting customers, shareholders, and associates.

Requirements

• 5+ years of applicable experience in process controls, risk management, compliance, or a related field
• Bachelor’s degree preferred
• Controls testing experience required
• Strong attention to detail and follow‑through
• Ability to perform effectively in a fast‑paced, collaborative environment
• Adaptable, proactive, and comfortable leading special projects
• Proficiency in Microsoft Office; SQL experience is a plus
• Experience in financial services required, auto finance highly desirable

Nice To Haves

• BPM, Lean, or Six Sigma certification
• Knowledge of regulatory requirements such as UDAAP, SCRA, FCRA, and related regulations
• Experience assessing automated business process controls
• Exposure to AI‑enabled reporting, automation, or analytics within risk or controls environments

Responsibilities

• Developing and executing a controls strategy and roadmap aligned to business risk, regulatory expectations, automation, and growth.
• Leading the design, documentation, and execution of scalable process controls aligned to regulatory, risk, and business requirements.
• Acting as an AI Partner by identifying and directly leading the build, implementation and ongoing maintenance of automated controls, advanced analytics, and AI‑enabled insights within business processes and systems
• Partnering across the family of brands and cross‑functional teams to deliver industry‑leading risk solutions that balance innovation with strong governance.
• Serving as a key 1st Line Controls leader, collaborating closely with 2nd Line Risk, Compliance, Legal, and Audit teams to document controls, report results, and ensure compliance with applicable laws and regulations.
• Understanding the applicability of regulatory requirements across multiple processes and designing controls that align to those requirements.
• Documenting clear, plain‑language operational definitions for regulatory requirements and state‑specific laws as applicable to each process.
• Partnering with Process Engineers to understand impact assessments and process documentation to proactively identify future control needs.
• Reviewing process documentation to ensure controls are designed to effectively address identified gaps.
• Designing and documenting detective controls to ensure appropriate scope, coverage, and regulatory alignment.
• Partnering with Data Analytics teams to define reporting requirements and ensure reliable data extraction for control monitoring and reporting.
• Directly leads and develops a team of controls professionals, including coaching, performance management, feedback, and development planning.
• Establishing and maintaining strong relationships throughout control build, implementation, and transition phases.
• Delivering meaningful assessments of automated business process controls in scope for financial, risk, and regulatory reporting.
• Proactively anticipating internal control risks and advising leadership on mitigation strategies and continuous improvement opportunities.
• Executing and leading special projects aligned to team and enterprise‑level objectives.

Benefits

• Hybrid work approach
• Medical, dental, and vision insurance (sizable amount of insurance premiums covered)
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Growth Opportunities (over 1,000 employees promoted year over year)
• Tuition Reimbursement
• Wellness Program (includes self-guided coaching and journeys, cash incentives and discounts on medical premiums)
• Competitive pay
• Paid Time Off (wellness days, holidays, and YOU time for full-time roles; vacation time for part-timers)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees