Assistant Director - Outreach and Assessment – University Housing - UTK

University of Tennessee•Knoxville, TN

9d•Onsite

About The Position

This position leads University Housing outreach and customer service efforts and coordinates communications and assessment marketing to support student recruitment, retention, and a high-quality student/family experience. In close collaboration with Student Life Communications, the role co-develops and implements department-wide messaging and communication plans for major Housing processes, contributes to social media and email strategy and performance metrics, and ensures brand-aligned content. The position also establishes service standards and case-management procedures for tracking and resolving concerns, supervises staff supporting tours/customer service/content, and manages the annual marketing budget including vendor oversight.

Requirements

Experience in outreach and customer service.
Experience in communications and marketing.
Experience in developing and implementing communication plans.
Experience with social media and email strategy.
Experience in establishing service standards and case-management procedures.
Experience supervising staff.
Experience managing marketing budgets.
Experience with vendor oversight.

Responsibilities

Lead University Housing outreach and customer service efforts.
Coordinate communications and assessment marketing to support student recruitment, retention, and a high-quality student/family experience.
Co-develop and implement department-wide messaging and communication plans for major Housing processes in collaboration with Student Life Communications.
Contribute to social media and email strategy and performance metrics.
Ensure brand-aligned content.
Establish service standards and case-management procedures for tracking and resolving concerns.
Supervise staff supporting tours/customer service/content.
Manage the annual marketing budget including vendor oversight.