Assistant Director, Operations

University of Chicago • Chicago, IL

5d • Onsite

About The Position

The mission of Housing and Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission. The Assistant Director, Operations (ADO) is responsible for identifying and executing the strategic objectives for the day-to-day and long term facilities-related needs of one or more undergraduate residence halls. The ADO works in close collaboration with Facilities Services and or a third party property manager, live-in residential staff and faculty, as well as the professional Housing and Residence Life staff, and directly manages unionized, professional clerical staff. The Assistant Director, Operations participates in an on-call duty rotation responding to after-hour emergencies and staffing/scheduling concerns and attends bi-weekly staff meetings for which later evening hours are required. This position requires an in-person presence in order to complete building walkthroughs, observe the operations of the front desk and mail operations, and respond to emergent issues.

Requirements

• Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.
• Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Nice To Haves

• Experience supervising staff.
• Customer services and vendor relations experience.
• Administrative and support duties.
• Valid driver's license upon offer of employment.
• Pass the University's motor vehicle records process.
• Knowledge of Microsoft Excel and Word.
• Learn a range of position-related software applications.
• Knowledge of industry standards for residential building services, repairs and maintenance.
• Quality decision-making and accountability.
• Employee engagement.
• Partnership and collaboration.
• Performance and execution.
• Strategic agility.

Responsibilities

• Oversees the operations of at least one 24/7 front desk and mail and package room, including but not limited to supervision and scheduling of unionized clerical staff, ordering supplies, managing customer service issues, assisting with technology, overseeing mail and package operation, and managing keys and access cards.
• Manages the overall and daily operational needs of one or more undergraduate residence halls including but not limited to mail and packages, building and room repair timeliness, identifying repairs and facilities upgrades, coordinating access for contractors, communicating to students and staff about building issues, and building access control.
• Manages residence hall furnishings and equipment inventories, repairs, and replacement.
• Provides financial oversight of the operating budget for one or more undergraduate residence hall(s).
• Determines long and short term building operating needs by proposing budgets that meet the needs of the facility and aligns with the strategic objectives of Housing and Residence Life.
• Coordinates delivery of services to support residence hall activities to include residence hall openings, closings, and special events.
• Participates in planning, problem-solving, and operational meetings on the execution of capital level projects, maintenance projects, and renovations.
• Provides logistical coordination for access of contractors and vendors, distributes notification to residents, and communicates with the project manager on contractor performance and timeline.
• Represents Housing and Residence Life on division and University committees along with continued development of effective partnerships and communications with UChicago Dining, Capstone On-campus Management, Facilities Services, and International House staff, and internal departmental and University stakeholders.
• Develops facilities maintenance policies and procedures.
• Plans renovation and other facilities-related projects, including ensuring projects are completed on time and within budget.
• Receives requests for facilities services and supervises delivery of appropriate services.
• Coordinates with staff from other units and supervises the work of contractors as well as facilities union and/or non-union staff.
• Performs other related work as needed.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees