Assistant Director, Operations V-VI

Simon Property Group•San Francisco, CA

7d•Onsite

About The Position

The Assistant Director, Operations supports the management and maintenance of San Francisco Premium Outlets’ property assets, operating budgets, safety programs, capital projects, service agreements, and tenant construction activities. The role works closely with the Operations Director, maintenance staff, tenants, contractors, civic leaders, and other operations partners to maintain safe, reliable, and well-operated facilities. The position also manages staff development, purchasing, asset inventory, tenant concerns, and day-to-day operations, including participation in a Manager-on-Duty rotation.

Requirements

Bachelor’s degree in a related field.
Minimum three years of experience in facility or maintenance operations.
Ability to read and understand blueprints, CAD drawings, and other schematics.
Ability to communicate effectively orally and in writing.
Proficiency with computers and programs such as Microsoft Office and other programs applicable to the property.
Ability to be flexible, prioritize and manage multiple projects, and solve problems in a timely manner.
Valid driver’s license.
Ability to lift and carry up to 50 pounds.

Responsibilities

Assist with developing and executing a five-year capital plan to maintain and enhance property assets.
Ensure property safety systems are maintained, inspected, and up to code.
Conduct daily property walk-throughs, respond promptly to identified operational issues, and maintain physical assets in good operating condition.
Assist with procurement and application of goods and services within annual CAM and capital expenditure budgets.
Partner with the Operations Director to manage operating expenses within or below budget and address negative financial variances.
Manage capital project and ongoing service processes, including scopes of work, requests for proposals, bid evaluations, service agreements, contractor oversight, inspections, and project close-out documentation.
Monitor contracted cleaning services and oversee preventive and predictive maintenance, repairs, and construction work.
Read and interpret engineering drawings and schematic diagrams in paper or computer-based formats.
Coordinate with the Operations Director and maintenance staff on preventive maintenance and related records and logs.
Maintain a safe environment and identify and eliminate hazards affecting staff, tenants, and customers.
Administer and provide training for regulated programs such as OSHA, ADA, and EPA programs, as applicable.
Work with security and local officials to plan and oversee fire safety programs and support emergency and disaster response preparation.
Perform condition assessments, personally or with consultants, to support long-range capital plans and budgets.
Oversee contractors performing capital work and interact with the Portfolio Director of Operations and Energy Services.
Support tenants under construction, ensure work matches approved plans and mall criteria, and may assist with government and permitting obstacles and relationships with government officials.
Coordinate with tenant coordination to help ensure tenants open at or before the budgeted RCD.
Develop staff by broadening roles and experiences, recognizing good performance, counseling poor performance, and completing objective performance reviews.
Resolve tenant lease and non-lease concerns related to facility operations.
Build relationships with tenants and civic leaders, including code officials and fire safety officials, through frequent interaction, follow-through, and participation in tenant meetings about facility operations.
Fulfill the Manager-on-Duty rotation and manage day-to-day activities, including emergency situations as necessary.
Manage the operations purchasing program and asset inventory.
Ensure service agreements are current and comply with the Simon Field Purchasing Policy.
Perform other duties as assigned.