Assistant Director, Online Business Programs

Whitworth University•Whitworth University Campus, WA

8d•Onsite

About The Position

Whitworth University is a residential campus shaped by learning, curiosity, and community life. This role is based on campus and requires consistent, in-person engagement. Position Summary Whitworth Online is committed to helping learners thrive in a flexible, supportive, and academically rigorous environment. The Assistant Director of Online Business Programs serves as a trusted guide throughout the student journey, helping students navigate enrollment, achieve academic success, and reach their personal and professional goals. This student-centered position serves as both a guide and advocate for students throughout their academic journey, providing enrollment coaching, academic advising, and personalized support from inquiry through graduation. Working closely with the Program Director, you will help create an exceptional online learning experience by building meaningful relationships with students, identifying opportunities for program improvement, and contributing to the continued growth and success of Whitworth Online.

Requirements

Bachelor’s degree, or an equivalent combination of education and relevant professional experience in higher education, career counseling, or a related field.
Familiarity with the needs and challenges of adult learners, online students, or non-traditional students in higher education.
Skilled in leveraging data insights to drive strategic decisions and optimize outcomes.
A personal commitment to the Christian faith and to the integration of faith and learning.
A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church.
Ability to establish trust and build rapport with prospective students, guiding them through the enrollment process.
Skill in presenting program benefits clearly and compellingly to inspire enrollment commitment.
Commitment to addressing student needs proactively and holistically.
Proficient in Microsoft 365 and experienced with modern tools such as CRM, SIS, or LMS platforms to enhance efficiency and support student success.
Ability to monitor and interpret student success metrics and recommend interventions.
Effectiveness in coordinating with internal teams and external campus offices to streamline student services.
Must hold a valid driver’s license and have reliable transportation for local travel as needed.
Willingness to participate in evening and weekend events to support program goals.
Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT.

Nice To Haves

Proven ability to manage multiple projects or initiatives simultaneously, meeting deadlines with accuracy and efficiency.
Experience organizing and coordinating events that foster student engagement and community-building efforts.
Basic knowledge of financial aid policies and procedures, and how they relate to enrollment and retention efforts.
Skilled in addressing student challenges and fostering positive outcomes.

Responsibilities

Provide admissions support and enrollment coaching for prospective students.
Advise prospective students regarding career opportunities and degree requirements.
Perform transfer evaluations and degree mapping for prospective students.
Evaluate applications for admission and refer to the committee for admissions decision.
Communicate consistently with prospective students, providing accurate and compelling program information and enhancing enrollment commitment.
Provide academic advising for students.
Advise approximately 100 current students in the preparation and processing of registrations, twice annually.
Support these same students with occasional academic interventions, petitions, and other unique academic requests.
Monitor student success metrics (including course engagement and degree progress) and initiate academic success conversations as needed.
Keep accurate and timely records in database software of all advising interactions with students, including changes to anticipated graduate dates, course registration, and academic standing.
Evaluate and coordinate files for degree requirements and submit them to the registrar for final degree posting.
Research internship opportunities, advise students to pursue learning opportunities outside of the classroom, and assist them with the process of arranging these opportunities.
Nominate and evaluate students for internal scholarships and recognitions.
Participate in undergraduate commencement each May.
Support the program director in the delivery of a relevant and student-centered degree program.
Communicate with the program director regarding feedback received from prospective and current students.
Discuss student concerns, student academic progress, and appropriate interventions with the program director.
Contribute ideas and information about student accomplishments for promotional purposes (i.e. social media posts, newsletter content, featured student stories, etc.).
Collaborate with team members in the general operations of the school.
Attend weekly staff and committee meetings to coordinate efforts and ensure consistency across programs.
Collaborate with assistant directors to plan and coordinate student admissions and registration processes, student orientations, and other academic support activities.
Work with staff to coordinate special events that build community and a sense of belonging for students (i.e. celebration meals, commencement planning, publications shoots, etc.).
Liaise with other student service offices on campus, including Registrar, Financial Aid, and Student Accounts.
Support the admissions team with recruitment events and activities as needed.
Provide insight to the SCS leadership team on the schedule of course offerings.
Assist with special projects and department events.
Other duties as assigned.