Assistant Director, One Stop Student Services

Berklee College of Music•Boston, MA

1d•$60,000 - $67,000•Onsite

About The Position

The Office of One Stop Student Services is seeking a student-focused, proactive, and highly collaborative Assistant Director. Reporting to the Associate Director of One Stop Student Services, this role provides integrated support across Student Financial Services, Student Accounts, and Registrar. Operating as a single point of contact and resolution, you will guide students and families through complex administrative processes in a fast-paced, cross-trained environment. At Berklee, your work directly supports the next generation of creative leaders.

Requirements

College degree preferred.
Strong technical proficiency, with direct experience utilizing student information systems and CRM platforms.
Experience with Colleague and Salesforce is highly preferred.
Exceptional verbal and written communication skills, rigorous time management habits, and a goal-oriented, student-first philosophy.
An action-oriented, highly ethical, and accountable attitude with a willingness to collaborate across multi-functional teams to build a best-in-class service culture.
Flexibility to work occasional weekends and after-hours, specifically during high-volume periods like semester starts and move-in weekends.

Responsibilities

Serve as the primary point of contact for prospective, new, and continuing students across all campus tracks (Boston, Conservatory, NYC, Valencia, and Online), advising on financial aid, billing, and registration.
Counsel families through the financial aid application lifecycle. Partner with our federal verification partner (Inceptia) and guide students on alternative financing options, including private loans, PLUS loans, and institutional scholarships.
Facilitate essential enrollment tasks, including course adds/drops, transcript processing, enrollment verifications, billing payments, and payment plan enrollments.
Leverage a robust technical ecosystem—including Workday, Salesforce, Colleague, PowerCampus, PowerFAIDS, Nelnet, and Flywire—to monitor, track, and resolve student status issues throughout the enrollment cycle.
Act as an institutional advocate, resolving multi-layered issues by interpreting school policies and collaborating with backend business groups.
Meet established email response times and call-answering metrics while maintaining absolute compliance with FERPA and federal regulatory frameworks.
Participate in proactive communications and website information campaigns to deliver critical, timely data to families.
Assist in the guidance and supervision of student employees.