Assistant Director of One Stop

Baylor University•Waco, TX

5d•Remote

About The Position

Baylor University, a historic Christian research university, is seeking an Assistant Director of One Stop. This role provides day-to-day leadership and operational oversight for Baylor One Stop, serving as a remote leader responsible for supervising and developing Coordinators and Student Workers. The position collaborates with leadership and campus partners to ensure exceptional, student-centered service across multiple service channels, fostering employee engagement, operational excellence, and continuous improvement. Baylor is recognized as one of the nation’s “Great Colleges to Work For” and offers a rewarding career environment.

Requirements

A bachelor's degree.
Three years of relevant experience.
Must be able to travel to conferences.
Applicants must be authorized to work full-time in the United States.

Nice To Haves

A master's degree.
Five years of relevant experience.
Additional education or experience will be considered in lieu of one another.

Responsibilities

Oversee day-to-day One Stop operations by collaborating with Coordinators to ensure appropriate staffing and coverage across multiple service channels.
Coordinate operations and communication within a remote work environment to ensure consistent, high-quality service for prospective and current students and their families.
Support the daily operations of the One Stop by accurately documenting student interactions, utilizing university systems to research accounts and respond to inquiries, maintaining accurate records, completing follow-up activities, and adhering to established service procedures.
Contribute to efficient workflows by managing assigned responsibilities and ensuring timely, consistent service delivery.
Develop, coordinate, and deliver training for One Stop staff related to financial aid, student accounts, admissions, enrollment, and university policies.
Maintain current knowledge of federal, state, and institutional regulations while creating and updating training materials, procedures, and reference resources to ensure compliance and consistent service delivery.
Track and analyze inquiry statistics, quality metrics, operational data, and service trends to identify opportunities for process improvement.
Partner with the Director to evaluate departmental priorities, improve workflows, support strategic initiatives, and enhance the student experience through data-informed decision making.
Collaborate with Enrollment Management departments, campus partners, and university committees to support enrollment goals and institutional initiatives.
Participate in cross-functional committees, develop office procedures, facilitate presentations, and represent Baylor One Stop through internal and external training opportunities.
Perform all other duties as assigned to support Baylor’s mission.
Ability to comply with University policies.
Maintain regular and punctual attendance.