Assistant Director - Office of One Stop Student Services - UTK

University of Tennessee • Knoxville, TN

2d • Hybrid

About The Position

The Office of One Stop Student Services at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Assistant Director position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2026 list. The minimum starting salary for this position is $59,332. Final compensation will be determined based on the candidate’s qualifications and experience.

Requirements

• Bachelor's Degree
• 1 or more years of experience training others (students, staff, etc.)
• 2 or more years of progressively responsible experience in customer service related field
• Exceptional customer service skills and knowledge of basic service etiquette
• Exceptional oral and written communication skills; public speaking skills
• Ability to write clearly, concisely, and correctly
• Ability to engage and interact effectively with people of all ages and diverse backgrounds
• Ability to work as a team member
• Ability to analyze and interpret data and make independent decisions; responsible for decisions
• Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required
• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment
• Highly motivated, focused, and results-oriented
• Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

• Master's Degree
• Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts
• 1 or more years of progressively responsible experience in financial aid
• Knowledge of higher education, enrollment services, and student development
• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes

Responsibilities

• Directly supervise and lead a team of One Stop Counselors.
• Provide primary supervision, leadership, vision, and direction for the assigned team regarding all facets of One Stop operations, in support of achieving institutional enrollment goals for the University of Tennessee.
• Coach, train, and evaluate their team, enabling staff to serve students successfully.
• Coordinate and implement established strategic goals for the division.
• Serve as the primary point of contact for the day to day operations, including calendars, phones and emails, making recommendations to senior leadership in any changes that need to be made.
• Oversee the Vol Success Team for the division.
• Assist with the implementation of office goals, initiatives, and strategic plan development.

Benefits

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level