Assistant Director of Testing Services
About The Position
The Assistant Director of Testing Services oversees all aspects of community testing operations, including testing programs, proctoring services, and certification examinations. Responsibilities include coordinating and scheduling examinations, overseeing the administration of testing services, and managing testing software and systems to ensure efficient operations. This position also supports the administration of NWACC placement assessments and classroom testing services in collaboration with other staff members. Additionally, the Assistant Director conducts research, prepares specialized reports, reviews and verifies documentation for accuracy and compliance, and performs a variety of administrative and office management functions.
Requirements
- Bachelor's degree from an accredited institution of higher education
- At least 3 years of experience in a specialized or related field applicable to work performed
- Must be a self-starter who takes accountability for performance while requiring minimal supervision
- Strong time management, multi-tasking, and organizational skills
- Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs
- Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner
- Ability to build relationships with individuals and teams across the institution and community
Nice To Haves
- At least one year of experience working at an academic testing center
- At least 2 years of customer service experience
Responsibilities
- Obtain and maintain relevant certifications for the administration of assessments associated with community proctoring services, including CLEP, DSST, Pearson Vue, Kryterion, and PROV
- Assist the director with the training of all employees and the development, organization, and maintenance of training materials to ensure consistency and alignment with established procedures and standards
- Maintain the MarketPlace website by ensuring the accuracy of testing fee information and oversee the processing of all Testing Services transactions, including purchases and refunds, in accordance with established institutional procedures
- Deliver prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions
- Monitor examinees throughout the testing process and enforce established testing security protocols while administering a variety of paper-based and computer-delivered examinations for community members, prospective students, and currently enrolled students
- Assist the director with the administration and maintenance of the placement testing platform and the training of external sub-site proctors to ensure effective operations and compliance with established testing procedures and security standards
- Maintain and manage databases, spreadsheets, records, testing schedules, and software systems associated with community-based examinations to ensure accuracy, organization, and efficient testing operations
- Assist the director with managing office supply inventory and preparing, processing, and tracking purchase requests to support the efficient operation of Testing Services
Benefits
- Higher compensation may be considered based on qualifications directly related to position
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
