Assistant Director of Testing Services

NorthWest Arkansas Community College•Benton County Campus, AR

8d•Onsite

About The Position

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Assistant Director of Testing Services oversees all aspects of community testing operations, including testing programs, proctoring services, and certification examinations. Responsibilities include coordinating and scheduling examinations, overseeing the administration of testing services, and managing testing software and systems to ensure efficient operations. This position also supports the administration of NWACC placement assessments and classroom testing services in collaboration with other staff members. Additionally, the Assistant Director conducts research, prepares specialized reports, reviews and verifies documentation for accuracy and compliance, and performs a variety of administrative and office management functions.

Requirements

Bachelor's degree from an accredited institution of higher education
At least 3 years of experience in a specialized or related field applicable to work performed
Must be a self-starter who takes accountability for performance while requiring minimal supervision
Strong time management, multi-tasking, and organizational skills
Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs
Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner
Ability to build relationships with individuals and teams across the institution and community

Nice To Haves

At least one year of experience working at an academic testing center
At least 2 years of customer service experience

Responsibilities

Obtain and maintain relevant certifications for the administration of assessments associated with community proctoring services, including CLEP, DSST, Pearson Vue, Kryterion, and PROV
Assist the director with the training of all employees and the development, organization, and maintenance of training materials to ensure consistency and alignment with established procedures and standards
Maintain the MarketPlace website by ensuring the accuracy of testing fee information and oversee the processing of all Testing Services transactions, including purchases and refunds, in accordance with established institutional procedures
Deliver prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions
Monitor examinees throughout the testing process and enforce established testing security protocols while administering a variety of paper-based and computer-delivered examinations for community members, prospective students, and currently enrolled students
Assist the director with the administration and maintenance of the placement testing platform and the training of external sub-site proctors to ensure effective operations and compliance with established testing procedures and security standards
Maintain and manage databases, spreadsheets, records, testing schedules, and software systems associated with community-based examinations to ensure accuracy, organization, and efficient testing operations
Assist the director with managing office supply inventory and preparing, processing, and tracking purchase requests to support the efficient operation of Testing Services