Assistant Director of Technology Support Services

Onondaga Community College • Syracuse, NY

21h

About The Position

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

BROAD FUNCTION The Assistant Director of Technology Support Services plays a leadership role in providing technical and operational support for Onondaga Community College's information technology systems, with a focus on end user computing including desktop, help desk, and related support services. This position works within the ITS leadership team to ensure a highly reliable and secure environment that enables academic, administrative, and student computing.

Requirements

• Bachelor's degree from a regionally accredited college, university or foreign equivalency and 5 years of work experience in Information Technology
• Demonstrated project management experience

Nice To Haves

• Experience with higher education business processes and enterprise information systems
• Supervisory Experience
• Bilingual in Spanish & English. Bilingual in English and other languages will be considered.

Responsibilities

• Provide high quality technical, analytical, and operational services in support of campus technology support services, system design and end user computing support including: Desktop, laptop, and mobile device support; Help Desk operations and end user support services; Serve as primary level two ITS support for assigned technology support applications and tools as needed.
• Provide technical and operational analysis, problem solving, documentation and solution implementation.
• Work collaboratively with campus departments and users to provide effective and timely communication and technical support.
• Identify and implement technical support tasks, ensuring that multiple areas of IT are working in a coordinated, team-focused manner.
• Provide input to the IT leadership team regarding project planning and management, act as project manager for projects as assigned.
• Develop project plans including scope, requirements, scheduling, budget, and resource assignment.
• Effectively represent the College when interacting with third party suppliers, vendors, and hosting providers.
• Provide recommendations for technology and business process improvements and implement as directed.
• Track and manage inventory and lifecycle replacement plan.
• Assist with budget planning and management for technology support services, including procurement and lifecycle replacement expenditures.
• May supervise staff within the ITS department.

Benefits

• New York State Local Retirement System (pension) or an Optional Retirement Plan (401a)
• Excellent health, dental, and vision insurance plans (qualifying domestic partner included)
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager