Assistant Director of Student Programming

UVA Health•Charlottesville, VA

6d•$55,000 - $65,000•Onsite

About The Position

Madison House serves as the student-led volunteer center for University of Virginia students. This position is a key contributor to UVA's strategic priority of preparing citizen leaders and fostering public service across Grounds and in the community. The Assistant Director of Student Programming supports the mission of Madison House by advancing the effectiveness, inclusivity, and impact of student-led programs. Reporting to the Associate Director of Student Programming, this role focuses on improving systems, assessment, and volunteer management processes while contributing to student leader development and ethical community engagement. This position plays a key role in helping Madison House streamline operations, evaluate outcomes, and enhance the student and community partner experience across programs, working closely with student leaders, volunteers, and fellow staff members. Madison House's leadership structure follows a train-the-trainer model. Each year, more than 200 student leaders are selected through a competitive process to recruit, train, and manage 1,500-2,000 student volunteers. One-third of the Madison House Advisory Board consists of students, offering a unique educational experience in civic leadership, board service, and nonprofit engagement. Madison House's student-led programs are organized into four service tracks: Health and Medical Services, Education and Youth, Animals and Environment, and Human Services. The two Assistant Directors of Student Programming each serve as the primary staff advisor for a portfolio of two tracks, partnering with student leaders to support volunteer engagement, leadership development, program operations, and community partnerships.

Requirements

Bachelor's degree required.
Minimum of 2 years of relevant experience in student development, community engagement, volunteer management, or a related field.
In-depth knowledge of community-engaged learning and ethical university-community partnerships.
Proven ability to collaborate effectively across departments and with community partners and nonprofit organizations.
Demonstrated commitment to building a culture of belonging and inclusion within student programs and organizational practices.
Strong data literacy, including experience with assessment, evaluation, data analysis, visualization, and impact reporting.
Demonstrated success in improving operational processes and programmatic efficiency.
Excellent written, verbal, and facilitation skills.
Strong interpersonal skills.
Proficiency in tools such as Microsoft Teams, Google Workspace, Canvas, shared calendaring systems, and volunteer management platforms (e.g., GivePulse).

Nice To Haves

Master's degree.
Three+ years of experience planning and implementing student-led programming in a university setting.
Experience supervising or advising student leaders and professional staff.
Advanced degree in student affairs, higher education, educational leadership, nonprofit management, or a related field.

Responsibilities

Lead the recruitment, selection, training, and evaluation of student leaders in close collaboration with the Associate Director of Student Programming, ensuring a consistent, inclusive, and data-informed leadership development process.
Co-facilitate workshops, retreats, and reflection opportunities to deepen student leaders’ understanding of ethical community engagement.
Foster a shared “Madison House experience” across all programs by helping build and reinforce a unified student leadership culture that transcends individual programs.
Support the development of connections among related service programs (e.g., within tracks) through shared programming, collaborative initiatives, and peer learning opportunities.
Provide both one-on-one and group guidance to Graduate Advising Fellows, Head Program Directors, and Program Directors as needed.
Guide student leaders and staff in implementing strategies for volunteer recruitment, engagement, and retention.
Support the planning, implementation, and evaluation of student-led programs in collaboration with the Associate Director of Student Programming.
Develop training materials and manage volunteer onboarding tools.
Ensure volunteer roles and program logistics are feasible, clearly defined, and aligned with community partner expectations.
Administer and manage Madison House’s volunteer management platform (GivePulse), ensuring accurate data collection, system usability, and effective training for student leaders and staff.
Oversee the student background check process in collaboration with UVA’s Office of Youth Protection, ensuring compliance with university policies and timely completion across all programs.
Coordinate the flow of information and resources among student leaders, staff, and the Assistant Director of Public Service Partnerships to support effective communication with community partners.
Track the budget for student programming and provide periodic updates to the Associate Director of Student Programming.
Assist with risk management and volunteer role clarity across programs.
Promote inclusive and accessible program operations and volunteer pathways.
Support student leaders in maintaining effective, responsive, and professional relationships with community partners by providing guidance, coaching, and problem-solving assistance as needed.
Coordinate with the Assistant Director of Public Service Partnerships to ensure student-led programs remain aligned with community partner needs, organizational capacity, and Madison House priorities.
Assist student leaders in communicating volunteer schedules, program updates, operational changes, and other logistics with community partners.
Support the implementation of volunteer roles and program activities developed in collaboration with community partners, helping ensure a positive experience for both students and partner organizations.
Monitor partnership-related concerns that emerge through program operations and elevate recurring issues, risks, or opportunities to the Assistant Director of Public Service Partnerships and Associate Director of Student Programming.
Partner with the Assistant Director of Public Service Partnerships to communicate community partner feedback to student leaders and incorporate insights into program planning, volunteer management, and leadership development efforts.
Support the onboarding and transition of student leaders within existing community partnerships by ensuring continuity of communication, documentation, and institutional knowledge.
Assist with the implementation of new programs and partnerships approved through Madison House processes by coordinating student leader training, volunteer recruitment, and operational readiness.
Lead the administration and improvement of volunteer data systems, including GivePulse, to enhance data collection, accuracy, and accessibility.
Incorporate community partner feedback into assessment tools and reporting to support continuous improvement in program quality and partnership health.
Collaborate with the Associate Director of Student Programming and UVA’s Office of Institutional Research and Analytics (OIRA) to implement and refine assessment and evaluation strategies that measure community impact and student learning outcomes.
Use quantitative and qualitative data to highlight program effectiveness and share compelling narratives with internal and external stakeholders.
Support reporting and strategic planning through clear data visualization and communication.
Recommend and implement improvements to processes and tools that increase efficiency, inclusivity, and clarity in program assessment.
Coordinate the hiring and onboarding of 2–4 Graduate Advising Fellows corresponding to assigned programming tracks, as well as additional graduate positions as needed.
Provide direct supervision, support, and performance evaluation of Graduate Advising Fellows.
Facilitate a cohesive cohort experience and implement a professional development curriculum for Graduate Advising Fellows to strengthen their advising, leadership, and engagement skills.
Represent Madison House in university-wide meetings, presentations, and coalitions.
Build and maintain collaborative relationships with university administrators, faculty, staff, students, alumni, and community partners.
Liaise with other units at UVA to promote a culture of service and prepare citizen leaders in alignment with the University’s 2030 "Great and Good" strategic plan.
Participate in the ongoing development and stewardship of Madison House, including attending staff retreats, events, and advisory board meetings.
Support other Madison House programs and initiatives as needed.