Assistant Director of Rooms

Temecula Creek Inn•Temecula, CA

6d•Onsite

About The Position

The Assistant Director of Rooms is responsible for overseeing the staff and operations of the Rooms Divisions, ensuring complete guest satisfaction by providing quality customer service consistent with a four-star resort. This role involves making high-level decisions, managing employees, preparing departmental budgets, and ensuring efficient and safe operations within the Rooms Division.

Requirements

Bachelor’s degree in Hotel or Business Management, or equivalent experience, required.
English fluency required.
Minimum four years experience in a leadership/supervisory position within hotel rooms operations.
Proficiency in Microsoft applications, hotel profit & loss statements, property management systems, and inventory management software.
Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.
Demonstrated ability to train staff and ensure luxury resort customer service.
Strong written and verbal communication skills.
Detail oriented.
Organized and efficient.
Safety-minded.
High quality standards for production and service.
Good team player.
Customer service focus.
Ability to effectively manage staff to maintain a high level of morale and productivity.
Stands/walks short to long distances approximately 60% of shift.
Sits at desk or in meetings approximately 40% of shift.
Moderate use of phones, daily.
Uses personal computer approximately 25% of shift.
Frequent use of stairs, daily.
Must be flexible to work long, sometimes irregular hours.
Must be able to work well under pressure.

Responsibilities

Oversee the staff and operations of the Rooms Divisions.
Ensure complete guest satisfaction by providing quality customer service.
Make high-level decisions on behalf of the resort, team members, and owners.
Hire, train, schedule, support, review, discipline, and terminate employees.
Respond to all guest needs and requests in a timely and professional manner.
Prepare annual departmental budgets for all departments in the division.
Attend weekly group evaluation meetings and ensure other hotel departments understand their roles.
Ensure gracious and sincere customer service to all arriving hotel guests.
Ensure proper handling of guest check-ins by front desk staff.
Inspect guest rooms and public space to ensure cleanliness standards are met and exceeded.
Maximize hotel revenue through encouraging staff salesmanship, status control, and maintenance of the Hotel Management System.
Ensure proper maintenance and control of guest room keys.
Develop and ensure efficient routine and emergency procedures for all departments in the division.
Ensure the Guestroom Preventative Maintenance (PM) program is continuously and properly implemented.
Ensure the satisfactory condition of all VIP rooms prior to occupancy.
Ensure affected operating departments have accurate information regarding rooms.
Establish and control inventory of divisional materials.
Put out to bid, annually, all major vendor supplies needed for the operation of all departments in the division.
Serve as a member of the Safety Committee.
Continually monitor and control departmental expenditures.
Be completely familiar with hotel emergency procedures and provide assistance during emergencies.
Properly document personnel/payroll transactions.
Ensure safe work practices of all Front Desk, Revenue Management, Housekeeping and Reservations staff.
Conduct departmental safety training for all new employees.
Follow all policies and procedures of the Rooms department and Temecula Creek Inn.
Immediately report all suspicious occurrences and hazardous conditions.
Maintain the cleanliness and safety of work areas at all times.
Practice safe work habits at all times.
Comply with company and departmental safety rules and regulations.
Attend all mandatory meetings.
Perform other tasks, including cross-training, as directed.