Assistant Director of Rooms

Temecula Creek Inn • Temecula, CA

6d • $75,000 - $90,000 • Onsite

About The Position

The Assistant Director of Rooms is responsible for overseeing the staff and operations of the Rooms Divisions at the Temecula Creek Inn. The primary goal is to ensure complete guest satisfaction by providing quality customer service consistent with a four-star resort. This role involves making high-level decisions, managing personnel, preparing departmental budgets, and ensuring all aspects of guest services, from check-in to room cleanliness and maintenance, meet or exceed standards.

Requirements

• Bachelor’s degree in Hotel or Business Management, or equivalent experience, required.
• English fluency required.
• Minimum four years experience in a leadership/supervisory position within hotel rooms operations.
• Proficiency in Microsoft applications, hotel profit & loss statements, property management systems, and inventory management software.
• Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.
• Demonstrated ability to train staff and ensure luxury resort customer service.
• Strong written and verbal communication skills.
• Detail oriented.
• Organized and efficient.
• Safety-minded.
• High quality standards for production and service.
• Good team player.
• Customer service focus.
• Ability to effectively manage staff to maintain a high level of morale and productivity.

Responsibilities

• Making high-level decisions on behalf of the resort, team members, and owners.
• Hiring, training, scheduling, supporting, reviewing, disciplining, and terminating employees.
• Understanding and responding to all guest needs and requests in a timely and professional manner.
• Preparing annual departmental budgets for all departments in the division.
• Attending weekly group evaluation meetings and ensuring other hotel departments understand their roles in catering programs.
• Ensuring gracious and sincere customer service to all arriving hotel guests.
• Ensuring proper handling of guest check-ins by front desk staff.
• Inspecting guest rooms and public space with the Housekeeping Leadership Team to ensure cleanliness standards are met and exceeded.
• Maximizing hotel revenue through encouraging staff salesmanship, status control, and maintenance of the Hotel Management System.
• Ensuring proper maintenance and control of guest room keys by Front Desk staff.
• Developing and ensuring efficient routine and emergency procedures for all departments in the division.
• Ensuring the Guestroom Preventative Maintenance (PM) program is continuously and properly implemented.
• Personally ensuring the satisfactory condition of all VIP rooms prior to occupancy.
• Ensuring that affected operating departments have accurate information regarding rooms, including status, condition, and maintenance needs.
• Establishing and controlling inventory of divisional materials, including guest amenities, and administrative and cleaning supplies.
• Putting out to bid, annually, all major vendor supplies needed for the operation of all departments in the division.
• Serving as a member of the Safety Committee.
• Continually monitoring and controlling departmental expenditures to ensure meeting operational standards while maintaining annual budget.
• Being completely familiar with hotel emergency procedures and providing calm reassuring assistance to guests and fellow employees in the event of an emergency.
• Properly documenting personnel/payroll transactions.
• Ensuring safe work practices of all Front Desk, Revenue Management, Housekeeping and Reservations staff.
• Conducting departmental safety training for all new Front Desk, Revenue Management, Housekeeping, and Reservations employees.
• Following all policies and procedures of the Rooms department and Temecula Creek Inn.
• Immediately reporting all suspicious occurrences and hazardous conditions.
• Maintaining the cleanliness and safety of work areas at all times.
• Practicing safe work habits at all times, to avoid injury to self and others.
• Complying with company and departmental safety rules and regulations.
• Attending all mandatory meetings.
• Performing other tasks, including cross-training, as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager