Assistant Director of People & Culture at InterContinental Washington DC - The Wharf

IHG•Washington, DC

8d•$105,000 - $110,000•Onsite

About The Position

The Assistant Director of People & Culture manages hotel People & Culture programs, including learning and development, employee relations, recruiting and employment, compensation, benefits, workers’ compensation, employee recognition, and training. The role ensures compliance with company policies and initiatives, supports a positive employee culture, and maintains confidentiality in People & Culture matters. The position works with hotel employees, managers, corporate Human Resources, Legal and People & Culture Shared Services, applicants, guests, vendors, outside counsel, and regulatory agencies. It supports employee relations and workplace investigations, advises and coaches managers, administers training and corporate programs, and helps develop initiatives that promote employee engagement and satisfaction. The role may also serve as manager on duty as required. The position requires a high school diploma and five years of related Human Resources experience, or an equivalent combination of education and experience. Some college coursework in Human Resources, Employment Law, or a related field is preferred. The role requires basic knowledge of Microsoft programs and Human Resources/payroll systems, fluent English, and the physical ability to lift or carry up to 25 pounds and move around the facility. The stated salary range is $105,000–$110,000, and the position is also eligible for bonus pay.

Requirements

High school diploma and five years of related Human Resources experience, or an equivalent combination of education and experience.
Basic knowledge of Microsoft programs, including Word, Excel, and PowerPoint, and of Human Resources/payroll systems.
Fluent English.
Ability to carry or lift items weighing up to 25 pounds.
Ability to stand and move around the facility.
Ability to use a keyboard and handle objects, files, training materials, and equipment.
Communication, reading, and writing abilities sufficient to interact with employees, vendors, corporate Human Resources and Legal staff, complete paperwork and reports, give and receive instructions, and conduct training.
Problem-solving, reasoning, motivational, organizational, and training abilities.
Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Some college courses in Human Resources, Employment Law, or a related field.
ADP/Timesaver experience.
Professional Human Resources designation such as PHR, SPHR, or equivalent.
Languages in addition to English.

Responsibilities

Manage hotel People & Culture programs, including learning and development, employee relations, recruiting and employment, compensation, benefits, workers’ compensation, recognition, and training.
Ensure workers’ compensation claims are properly documented and reported.
Maintain an active hotel safety committee, implement safety programs, and encourage employees to follow safety procedures.
Work within the established People & Culture department budget.
Facilitate employee training and development; ensure managers and supervisors are trained on progressive discipline, performance management, and related programs; coach managers on maintaining a productive, high-morale work environment.
Conduct new employee orientation covering company standards, policies, procedures, rules, and employee programs.
Communicate and coordinate with hotel departments, corporate Human Resources, Corporate Legal, and People & Culture Shared Services/Hire to Retire.
Interact with applicants, guests, vendors, outside counsel, regulatory agencies, and other contacts as needed.
Coordinate and administer locally developed specialized recognition programs as needed.
Perform other assigned duties and serve as manager on duty when required.
Support and administer employee relations programs; investigate workplace issues, identify potential company liability, facilitate resolutions, and consult the Area People & Culture Director on serious or escalating matters.
Support and promote the Employee Resolution process.
Ensure compliance with employment laws, government agencies, and company policies and procedures; conduct an annual People & Culture compliance/standards self-audit and communicate policies and procedures.
Collect and maintain exit interview data; identify trends and training or supervisory needs from exit interviews and workforce reports, alert management, and recommend actions.
Prepare documentation for unemployment claims and participate in hearings as needed; ensure records are complete and thorough.
Coordinate, support, and administer corporate initiatives such as the annual merit process, short-term incentive process, benefits enrollment and communication, and wage and hour surveys.
Create programs and events to foster a positive employee work environment, support the employee satisfaction survey, and assist managers in developing action plans based on feedback.