Assistant Director of People & Culture

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

About The Position

The Assistant Director of People & Culture manages the day-to-day People & Culture office and oversees the Talent Acquisition Manager, Supervisor, and Coordinator. The role assists the Director with employee benefits administration, employee relations, retention, staff communications, wage and hour compliance, workers’ compensation, immigration, and legal matters related to hotel employees. It develops and executes people strategies aligned with business goals and a positive, inclusive workplace culture. The position leads on-site investigations in collaboration with the Director, champions employee engagement, and provides strategic guidance on performance management, succession planning, and organizational development. It helps ensure compliance with employment laws, labor relations requirements, and company policies, and works with the People & Culture team to audit systems for accuracy. The Assistant Director acts as head of the division when the Director is absent, supports housing administration when needed, contributes to wellness programs, and leads Diversity, Inclusion, and Belonging initiatives. The role balances strategic and tactical work and uses HR technology and data analytics to improve processes and inform decisions.

Requirements

At least 3 years of experience in Human Resources Management.
Exceptional interpersonal communication and relationship-building skills, with a high degree of emotional intelligence.
Strong business acumen and a problem-solving mindset.
Willingness to work a flexible schedule, which may include some evenings, weekends, and holidays, to accomplish major responsibilities.
Must possess legal work authorization in the United States.

Nice To Haves

A Hospitality Management or Human Resources degree qualification is preferred.
A growth mindset and the ability to act as a catalyst for change and an employee champion.

Responsibilities

Manage the day-to-day People & Culture office and oversee the Talent Acquisition Manager, Supervisor, and Coordinator.
Assist the Director with benefits administration, employee relations, staff retention, staff communications, wage and hour compliance, workers’ compensation, immigration, and legal matters related to hotel employees.
Develop and execute people strategies that support business goals and foster a positive, inclusive workplace culture.
Lead on-site investigations and collaborate with the Director on a course of action.
Champion employee engagement initiatives that promote a best-in-class employee experience.
Provide strategic guidance on performance management, succession planning, and organizational development.
Ensure compliance with employment laws, labor relations requirements, and company policies.
Conduct regular audits with the People & Culture team to ensure systems are accurate and up to date.
Act as head of the division in the Director’s absence.
Support People & Culture housing administrative duties when needed.
Balance strategic and tactical responsibilities and maintain a high degree of integrity in employee heart-of-the-house spaces.
Take an active role in wellness programs and lead successful Diversity, Inclusion, and Belonging initiatives.
Use HR technology and data analytics to improve processes and support decision-making.